HELP FILE

How do I fix push notification delays on the mobile app?

    Follow the steps below to troubleshoot push notification delays on the mobile app.

    About this task: This is a known issue for older iOS and Android operating systems. Our developers are actively working on a fix.
    Please try the following options to help alleviate the delay:
    • Extend the ring timeout on your line an additional 10-15 seconds.
      Note: You can do this from the dial plan simple dial node or the line's find me follow me settings.
    • Leave the app running in the background to eliminate the delayed "wake up" time.