HELP FILE

How do I delete a phone number?

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I manage my phone numbers?

    Remove unnecessary numbers directly from your account.

    Before you begin: You must have admin or super admin permissions.
    1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
    2. Select Phone Numbers in the left sidebar.
    3. Select Admin Portal Trash Icon next to the phone number(s) that you want removed.
    4. Select Delete once you have redirected or removed any resources currently associated to the phone number(s).

      Result: Customers under contract for a set number of phone numbers will not be able to lower their monthly bill beyond the contracted amount. You can reactivate the number at any time during this 30-day window by opening the phone number detail page and then selecting Reactivate in the top right. After the 30 days, the number is permanently deleted.