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How do I create a corporate directory (LDAP)?

Create a corporate directory to sync your Microsoft Active Directory or Open LDAP directory to all your phones.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I create a corporate directory (LDAP)?
Before you begin: You must be assigned an Admin or Super admin role to perform this task.
The following configuration is advanced. You should be familiar with LDAP and work closely with your directory admin during setup.
Note: Corporate directories are only supported on Cisco MPP, Cisco SPA, Polycom, Snom, VTech, and Yealink devices. All other devices need to be set up manually per the manufacturer’s specifications.
  1. Sign in to PBX Administration (classic) at
  2. Select Corporate Directories in the left navigation menu and then select Add Corporate Directory.
  3. Enter a Name, Host (optional), and Port for the corporate directory.
  4. Select and then select the new corporate directory to configure its settings.
What to do next:
Tip: If your organization has multiple directories, you can add each of them, designate one as the system default, and then override that default on individual devices as needed ( learn how ).
Article last updated: 16 May, 2023