HELP FILE

How do I choose a hold music playlist for my callers?

Assign a playlist for your whole system to provide consistency for all callers or change the hold music on an individual phone number, line, ring group, or call queue.

Important:

Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administrate their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.

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Set the Hold Music System-Wide

  1. Log in at https://my.jive.com/pbx.
  2. Click System Settings in the left sidebar.
  3. From General > Defaults, select the desired Hold Music Playlist.
  4. Click Save.

Set the Hold Music on a Phone Number or Extension

  1. Log in at https://my.jive.com/pbx.
  2. Click Phone Numbers, Lines, Ring Groups, or Call Queues in the left sidebar and then click the phone number or extension that you need to change.
    • For a phone number, go to General > Hold Music.
    • For a line, go to the General > Inbound Call Options > Hold Music/Ringback.
    • For a ring group, go to General > Ringback.
    • For a call queue, go to Queue Behavior > Caller Settings > While waiting in queue, callers will hear.
  3. Select the desired Hold Music Playlist.
  4. Click Save.