HELP FILE

How do I choose a hold music playlist for my callers?

Assign a playlist for your whole system to provide consistency for all callers or change the hold music on an individual phone number, line, ring group, or call queue.

Important:

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Set the Hold Music System-Wide

  1. Log in at https://my.jive.com/pbx.
  2. Click System Settings in the left sidebar.
  3. From General > Defaults, select the desired Hold Music Playlist.
  4. Click Save.

Set the Hold Music on a Phone Number or Extension

  1. Log in at https://my.jive.com/pbx.
  2. Click Phone Numbers, Lines, Ring Groups, or Call Queues in the left sidebar and then click the phone number or extension that you need to change.
    • For a phone number, go to General > Hold Music.
    • For a line, go to the General > Inbound Call Options > Hold Music/Ringback.
    • For a ring group, go to General > Ringback.
    • For a call queue, go to Queue Behavior > Caller Settings > While waiting in queue, callers will hear.
  3. Select the desired Hold Music Playlist.
  4. Click Save.
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