How do I choose a hold music playlist for my callers?

    Assign a playlist for your whole system to provide consistency for all callers or change the hold music on an individual phone number, line, ring group, or call queue.


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    Set the Hold Music System-Wide

    1. Sign in at
    2. Select System Settings in the left sidebar.
    3. From General > Defaults, select the desired Hold Music Playlist.
    4. Select Save.

    Set the Hold Music on a Phone Number or Extension

    1. Sign in at
    2. Select Phone Numbers, Lines, Ring Groups, or Call Queues in the left sidebar and then select the phone number or extension that you need to change.
      • For a phone number, go to General > Hold Music.
      • For a line, go to the General > Inbound Call Options > Hold Music/Ringback.
      • For a ring group, go to General > Ringback.
      • For a call queue, go to Queue Behavior > Caller Settings > While waiting in queue, callers will hear.
    3. Select the desired Hold Music Playlist.
    4. Select Save.