Organizer

This is the basic user role for an account. An organizer has a GoTo Webinar account and thus can manage and host sessions. Organizers have control of all in-session features including starting, recording, and ending the webinar. While scheduling a session, an organizer can designate other attendees to be organizers or panelists. During a session, the scheduling organizer is the default presenter and may either begin presenting or pass the presenter controls to another organizer or panelist. They can also promote attendees to various roles as needed during the session.

Co-organizer (part of the staff)

The scheduling organizer can add licensed members from the same GoTo Webinar account as co-organizers. They would have access to manage all of the in-session features available to organizers, as well as access to all of the pre and post session features such as reporting tools, accessing reports, adding surveys, etc.

Host-only Co-organizer (part of the staff)

The scheduling organizer can also add licensed members from the same GoTo Webinar account as host-only co-organizers. In this case, they would be able to start the webinar and have the same in-session tools as the scheduling organizer. However, they do not have editing permissions (e.g., they cannot change the webinar date or time) and do not have access to post-webinar reports.

In-session Co-organizer (part of the staff)

The scheduling organizer can also add external co-organizers before or during the webinar, allowing them to have access to some organizer tools and to help facilitate sessions. Although these in-session co-organizers can access all the same in-session features as the organizer (including post-session reporting tools), they do not have access to other post-session features like archiving recordings and follow-up emails because they are not licensed users on the same GoTo Webinar account as the organizer.

Panelist (part of the staff)

A panelist is like a guest speaker of a webinar. They can present their screen if given Presenter rights by the organizer, share their webcams, and/or answer questions assigned to them during a session. Panelists can also be given the presenter controls at any time during the session and are able to speak on the conference call by default. Note that Panelists do not need to have GoTo Webinar accounts to participate in web events.

Presenter (part of the staff)

A presenter is the person who is sharing their screen with the audience. The GoTo Webinar organizer is always designated as the initial presenter but the presenter role can be easily passed to another organizer, panelist, or attendee. Presenters may also give other organizers or panelists the ability to control their keyboard and mouse.

Attendee

They do not need to sign in or create an account as an attendee. They have very limited control once in session. By default, attendees can view the presenter's screen but they are initially muted (in listen-only mode, depending on the organizer's settings, they likely won't be able to unmute themselves either) to minimize background noises that would detract from the presentation. Organizers can unmute a single or all attendees if needed.

During the session, attendees can ask questions, download handouts, take polls and surveys, chat (by organizer request) and be promoted (by organizer request).

* While there can only be one presenter at a time, any type of participant can be enabled to present during a session by the organizer. While assigned as the presenter, the individual presenting will have access to mute/unmute their microphone, share/hide their camera, and share/hide their screen. Depending on their primary role (organizer, co-organizer, panelist, etc.), they may have access to various other feature as well, according to the table above.

Account administrator

An account administrator is an organizer with additional privileges and access to the Admin Center, which is where they can add and manage the other organizers in the account. They can also update product settings and manage reports for the account. There is no limit to how many organizers can be account admins for any given GoTo Webinar account.

Billing contact

The billing contact is an account administrator who also has access to manage the account's subscription plan. They can change plans, modify the billing information, and manage other account settings. Only one account admin can be designated as the billing contact/billing admin for any given GoTo Webinar account.