If you cannot select the Join a Webinar button from your confirmation email, try copying the link and pasting it in a browser directly. Often times email clients prevent links behind a button from opening. If your webinar supports joining from the browser, you will be able to enter the session directly, otherwise you will be prompted to download the appropriate desktop app. If you don't see the button image at all, try selecting Show remote images.

If you see this page, your host is using our classic platform to host their session which means that your join options are limited to downloading our desktop or mobile app. The desktop app is configured to download automatically when you reach this page, but can be blocked by virus scanners, browser settings, or firewall settings trying to protect your device. Check to make sure you either don't have pop-ups blocked, or that you allow access for GoTo. If nothing seems to happen, select download & run GoTo Webinar directly from the blue banner at the very top of the screen above "Let's get started!". When you hear "The broadcast will begin shortly, you are in-listen only mode." or "You have entered as a participant in listen-only mode." (depending on the status of the webinar at the time you join), you are successfully connected. If you join before the presentation begins, then you will not hear anything yet and you may not see anything quite yet either depending on if the presenter has started sharing their screen or not.

If the software installation was stalled or unsuccessful, the most likely culprit is a virus scanner, firewall, or browser issue. Fist, confirm you meet the system requirements and that your firewall is set to allow us through. Then, try switching off your VPN if applicable. See Why isn't the download working? for additional steps you can take as needed.

If you are in a locked down environment (meaning that you are not able/allowed to download the software to your computer) and you need to join a webinar, you can download our free GoTo mobile app. Depending on the type of webinar your host is using, you can try using this link to join from a Chrome or Edge-based browser instead. Again, please note that some webinar types, such as standard webinars held on our classic platform, do not allow you to join from a browser, whereas other webinar types, such as a Webcast event, are only accessible through the browser. Contact your host directly to learn what type of webinar they are using.

If you can see the webinar but you aren't hearing anyone speak, you likely just need help connecting to audio. The audio options available to you will depend on the type of webinar your host is using as well as the preferences they have put in place. See Connect to webinar audio or Resolve issues hearing/being heard.

If you are able to hear the webinar audio but can't locate the shared presentation on your computer, see Resolve issues with seeing the presentation. It's also possible that the presenter has not started sharing their screen or that they have paused the sharing.

Unfortunately, there are times when the product is experiencing an outage which would prohibit you from joining a session until the service has been restored. See our service status page to rule out this situation.