Fix proper access error
Troubleshooting steps to resolve a proper access error.
If you're trying to login into the
and receive a "You need proper access to use this application" error, it may be because:
- You're trying to join a webinar, training, or meeting with a free GoTo account.
- You don't have a GoTo product license that allows you to use the GoTo app.
Check out these troubleshooting tips if one of these reasons applies to you.
Joining a webinar, training, or meeting with a free GoTo account
You don't need a
GoTo account to join a webinar, training, or meeting. If you have a free
GoTo account, or an account with a
GoTo license that doesn't allow access to the
GoTo app, try these methods to join your webinar, training, or meeting:
- Sign out of the GoTo app and then select Join a session from the app homepage. Enter the session ID (provided in your confirmation email or meeting invite), then select Join.
- Join the meeting, training, or webinar from the confirmation email or meeting invite. Here's how:
- Webinar: Open your webinar registration email and select Join Webinar. If you have the GoTo app installed, this will open the app and take you directly to the webinar join screen. Learn more
- Training: Open the training registration confirmation email and select Join. If you have the GoTo app installed, this will open the app and take you directly to the training join screen. Learn more
- Meeting: Open the meeting invite and select the join meeting link (e.g., https://meet.goto.com/<uniqueid>). If you have the GoTo app installed, this will open the app and take you directly to the meeting join screen. Learn more
- Webinar: Open your webinar registration email and select Join Webinar. If you have the GoTo app installed, this will open the app and take you directly to the webinar join screen. Learn more
Missing a GoTo Webinar license
A system admin will need to assign the correct license to your account in
GoTo Admin so you can use the
GoTo app.
What to do next: Once the
GoTo Webinar license is assigned, instruct the user to try signing in to the
GoTo mobile app. If the user is still not able to sign in, please select
Contact Support in this article.
Article last updated: 26 March, 2025