Print Join Help and FAQs Having trouble joining your session? Get some help below! Learn more about joining Register for a Session Compare Join Methods How to Join a Webinar Get Ready for your First Webinar What happens after I start or join the webinar? Find your Optimal Connection Settings (Windows) System Requirements for Attendees System Requirements for Organizers Join FAQs Common error messages I can't join my session Why isn't the download working? Why can I hear audio but not see the presentation? Why can I see the screen or hear the audio (but not both)? How do I configure GoTo Webinar to work with firewalls? Related Articles I can't join my session Common error messages Why can't I access the microphone, share my camera, or share my screen? How do I contact the organizer of the webinar?