User Guide

Attendee Overview Guide

Learn how to join and use GoToWebinar

1Register and join a webinar

Before you can join a webinar, you have to register using the link found in your invitation. You will need to fill out your first name, last name, email address, and other required fields depending on how the organizer customzied the registration form. Once registered, you'll receive a confirmation email with a Join link. Keep that link handy when it's time to join the webinar. Learn more.

Webinar Registration Page

2Learn about webinar types

The look of the Control Panel and webinar varies depending on the webinar type. If you are curious, you can reach out to your organizer about the webinar type but it's okay not to know the webinar type you are joining. The attendee experience is similar once you're in the session!

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If you are joining a Stanrdard webinar, you can:
  • Join from the desktop app or mobile app
  • Be unmuted with organizer permission
  • Be promoted to staff with organizer permission
  • Have access to all in-session features (polls, surveys, handouts, Q&A)
If you are joining a Webcast webinar, you can:
  • Join from the browser-based Instant Join app or mobile app
  • Have access to all in-session features (polls, surveys, handouts, Q&A)
If you are joining a Webcast webinar, you can:
  • Join from the browser-based Instant Join app or mobile app
  • Have access to all in-session features (polls, surveys, handouts, Q&A)

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3What am I looking at?

When the organizer begins the webinar, you will see the GoToWebinar Viewer and Control Panel. The Viewer includes the organizer and panelists' webcams and presentation. The Control Panel is where you can access your audio options and in-session features (see next section).

GoToWebinar Viewer

4Use in-session features

There are many ways to be engaged during the webinar. Note that the Control Panel will automatically collapse when it is not actively in use by you.

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By default, all attendees are muted when they join a webinar. If the organizer unmutes you, you can click the Mic icon to unmute yourself. To grab the organizer's attention, raise your hand or ask a question.
You can grab the organizer's attention by raising your hand using the Hand icon. This will notify the organizer that you are requiring attention. Learn more.
If the organizer uploaded handouts, you can download them to your computer or Android device. If you're on an iOS device, you can preview them in the Safari app. Learn more.
You can ask the organizer questions at any point during the webinar. Once the question is answered, it will display in the Questions pane. If you do not see the Questions pane, the organizer may have disabled the feature.
At any point during the webinar, the organizer may launch a poll. This can be a multiple choice, scale rating, or short answer. Once you're done answering the poll, click Submit to send your answer to the organizer.

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In-Session GoToWebinar View

5Need more help or have questions?

Are you having trouble joining your webinar? Review common issues below. If you have additional questions, please visit the GoToWebinar support site or contact us.

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It sounds like you're connected to the webinar, but your audio is not connected yet. You should have either Computer audio or Phone call selected in your audio settings. Learn more.
There are a few possibilities why this might be happening. Learn more.
  • The Viewer window might be minimized or hidden (desktop app). Check the task bar (Windows) or dock (Mac) for the Daisy icon and click it to bring GoToWebinar to the forefront of your screen.
  • You might have the wrong tab selected (Instant Join app). Check your browser tabs and click the one that says "GoToWebinar" with the red "audio live" icon.
  • There may not be any screens being shared yet. If you see a "Waiting to view 's screen", then everything is in order! Once someone starts sharing their screen, it will display in this window.
  • The Viewer may be behind the "Let's get started" join screen. If you see a "Let's get started" browser page, close it and open the running GoToWebinar desktop app in the task bar.
There are a few possibilities why this might be happening. Learn more.
  • The organizer might not have begun the broadcast yet. If you see the Control Panel and hear intermittent beeps, then the organizer has started the webinar but hasn't begun the broadcast. Remain connected and wait for the organizer
  • The wrong audio mode might be selected in the app. Open the Audio pane and make sure you are connected to the audio mode of your choice.
  • The volume of your speakers might be turned down too low. Gradually turn up the volume until you can hear something.
  • GoToWebinar might be playing through the wrong output. Check the Audio pane to make sure the correct output device is selected. Otherwise, re-plug your audio hardware and GoToWebinar should automatically detect it.
  • You may need to update your audio/video drivers (Windows). Outdated drivers can cause interference. Make sure you have installed any driver updates for both your audio and video cards.

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Didn't find what you were looking for? Please visit the GoToWebinar support site or contact us.
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