Join a training in the GoTo app

Learn how to join a session from your preferred platform; the desktop or mobile app or a Chrome/Edge-based browser.

Attention: You do not need to sign in or create an account as an attendee.

Once you register for a session, you'll get a confirmation email with options to either join the training or add it to your calendar as an ICS file.

From the confirmation email, select Join or use the join link provided (e.g., https://global.gototraining.com/join/training/<uniqueid>).

Tip: You can also open the confirmation email on your mobile phone to join using the link on a mobile device. If you can't find this, you can contact the organizer for the link or try joining with the 9-digit session ID. See instructions below for how to join with the ID, based on your desired join method.
Select one of the following options based on your desired device:
- If you're on a computer, choose between Join in this browser and Download the app.
- If you're on a mobile device, the GoTo mobile app opens or you're taken to the Apple or Google Play Store if the app isn't already downloaded.
Select OK, I'm ready (if the session has started) or Join when meeting starts (if the organizer has not started the session yet).

Note: If you see Join with password, then the organizer has added a password to the training that you need to enter before you can join. Check the training invitation for the password or contact your organizer directly. We do not store that information for security purposes.

What to do next: Feel free to customize your audio, camera, and performance preferences if desired (these can also be done in the camera preview before you join).

Browser (Session ID required)

From a supported web browser, go to https://app.goto.com.
Enter the training ID, then select .
Optional: If desired, customize your audio, camera, and performance before joining the session. Remember, these settings can be changed during the session as well and you may need to grant your OS permissions for some of these features.
Select OK, I'm ready (if the session has started) or Join when meeting starts (if the organizer has not started the session yet).

Note: If you see Join with password, then the organizer added a password to the session that you need to enter before you can join. Check the training invitation for the password or contact your organizer directly. We do not store that information for security purposes.

If you run into trouble joining a session from the browser, make sure that you are on a supported browser (latest 3 versions of Chrome or Edge) and that you meet the system requirements. You can try switching to a different supported browser, using an incognito/private window, or joining a test session. If it's still not working, it's likely an issue with insufficient internet speed. At that point, try joining from the desktop or mobile app.

Desktop app (Session ID required)

Before you begin: Download the desktop app.

If you do not have the join link or are having trouble being launched into the training, you can use the 9-digit training ID. If you do not have the ID, request it from the organizer.

Open the GoTo desktop app.
Select Trainings > Join a training.
Enter the training ID.
Optional: If desired, customize your audio, camera, and performance before joining the session. Remember, these settings can be changed during the session as well and you may need to grant your OS permissions for some of these features.
Select OK, I'm ready (if the session has started) or Join when meeting starts (if the organizer has not started the session yet).

Note: If you see Join with password, then the organizer added a password to the session that you need to enter before you can join. Check the training invitation for the password or contact your organizer directly. We do not store that information for security purposes.

Mobile app (Session ID required)

Before you begin: Download the GoTo mobile app. If the app is already downloaded, make sure you're on the latest version.

Open the GoTo mobile app.
Select Join a session.

Note: If you happen to be a GoTo customer with login credentials, you can sign in to the app, and then select Meetings > > Join a session.
Enter the training or session ID, and then select Join.

Troubleshoot

If you run into any issues, view I can't join my session.

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