User Guide

Activities & Breakouts Guide for Attendees

Learn how to participate in activities and breakouts in the GoTo Training desktop app

1Prepare to attend the training

Before you attend a training, review these best practices.

2Register and join the training

Once you register for a training, you will receive a Confirmation email. When it's time to join the training, open the Confirmation email and click the Join link. The desktop app will launch you into session (if prompted to open GoTo Opener, please do so).

GoToTraining Confirmation Email

3Connect your audio and webcam

Audio options may vary depending on the organizer's settings. If using computer audio, make sure your mic and speakers are properly plugged in to your computer. We recommend using a USB headset plugged directly into the computer.

  • Before you're connected to the training, select your audio option (Computer audio or Phone call) and click OK. Learn more about connecting to audio.
  • If you need to switch audio modes while you're in the session, open the Audio pane and select the desired audio option. Learn more about switching audio modes during the training.
  • To share your webcam, open the Webcam pane in the Control Panel and click Share My Webcam. Alternatively, you can click the Webcam icon in the Grab Tab. Learn more about sharing your webcam.

4Prepare for breakouts

Breakouts is a great way for attendees to participate and engage. If the organizer prepared breakouts for the training, keep note of the following.

  • Breakouts can include the entire training group or you may be split into smaller groups (either randomly generated by GoTo Training or selected by your organizer).
  • During a breakout, you may have the ability to share your screen, share your webcam, raise your hand to grab the organizer's attention, see other members of your breakout, and chat with them.
  • You will see a 10-second countdown timer before the breakout ends. This is a signal to wrap up your breakout as you'll be taken to the main training session.

5Learn about the different activities

There are 3 activities the organizer can launch. During all activities, you will be able to see other members in your breakout group, share your webcam, raise your hand to grab the organizer's attention, and chat with others. Keep in mind the organizer can switch to a new type of activity at any time during the session.

  • Google Drive - The organizer can choose a file in Google Drive (Google Doc, Google Sheet, Google Slide, or Google Drawing) for you. You and other members in you group can make edits and collaborate on the file.
  • YouTube - You will have play/pause controls once the organizer begins the video (unless you are watching a video with the entire training group).
  • Files - You will be able to chat and talk with other members in your breakout group about it.

6Troubleshoot issues and view additional help

If you encounter issues, review the common troubleshooting tips below or visit the support site. If you can't find the issue that applies to you, please let your organizer know so they can collect logs to help the Customer Support representative troubleshoot and identify the issue.

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  1. Close all open GoTo Training tabs.
  2. Clear your Google Chrome cache and cookies.
  3. Rejoin the training.
Poor network performance, lack of memory, or high CPU usage often causes the audio quality to drop, become delayed, or sound robotic. Learn more.

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Are you an organizer? Check our Activities & Breakouts Organizer Guide. If you need additional information, please visit the GoTo Training support site or contact us.
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