Once you register for a training, you will receive a Confirmation email. When it's time to join the training, open the Confirmation email and click the Join link. The desktop app will launch you into session (if prompted to open GoTo Opener, please do so).
Audio options may vary depending on the organizer's settings. If using computer audio, make sure your mic and speakers are properly plugged in to your computer. We recommend using a USB headset plugged directly into the computer.
Breakouts is a great way for attendees to participate and engage. If the organizer prepared breakouts for the training, keep note of the following.
There are 3 activities the organizer can launch. During all activities, you will be able to see other members in your breakout group, share your webcam, raise your hand to grab the organizer's attention, and chat with others. Keep in mind the organizer can switch to a new type of activity at any time during the session.
If you encounter issues, review the common troubleshooting tips below or visit the support site. If you can't find the issue that applies to you, please let your organizer know so they can collect logs to help the Customer Support representative troubleshoot and identify the issue.
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