HELP FILE

Why isn't my user receiving a Welcome email?

    If you have invited a new user to join your GoTo product account but they have not yet received a Welcome email, there are a few things to check.

    • There can be up to a 10 minute delay after a new user has been invited to the account.
    • Advise your user to check their spam or junk mail filters for the invitation email (sent from noreply@logmein.com). If these filters are preventing the email from reaching the user, contact your company's IT admin and request the adjustment, then resend the Welcome email.
    • If your user is still not receiving the welcome email, select Contact Support for help.