HELP FILE

How do Freebies Work?

    Freebies are tokens you can use to access functions that are available in a mission-critical situation, for example when you have to control a remote device not added to your devices list.

    You get three freebies each calendar month in your free plan. That means three freebies per account, not per agent. On the other hand, in a paid plan you have unlimited access to the features you cover with your freebies. You can use a freebie each for accessing the following features:
    • Control a device not added to your preferred devices list.
    • Control a device when there is no user present (also known as unattended access).
    • Control a device not added to your devices list.
    • Connect to a user's camera to see their issue with your own eyes.