Enable the Web App

If you'd like your attendees to be able to join your sessions using the browser-based Web App, then you must first enable it in your account's settings. If you disable the Web App, then attendees will only be able to join from the desktop app or their mobile devices.

Note: This feature is available to organizers only.

Enable/disable the Web App

Once it is enabled, all attendees will have the option to join the meeting from the browser or download the desktop app.
  1. Log in at
  2. Click Settings in the left menu.
  3. In the "Attendee experience" section, enable or disable the "New Attendees using the Google Chrome browser will join your meetings using the GoToMeeting web application" checkbox.
  4. Click Save when finished.
Note: Any change to this setting will affect all sessions, including those that have already been scheduled or are currently in session.