Why can't I join my session?
If you're having trouble connecting to your session, try some of the troubleshooting tips listed below.
Fastpath: If you don't know how to join your session, see Join a meeting in the GoTo app or Join methods to learn about the options available to you. Should you need to get in immediately, we recommend joining from the web.
It hasn't started yet
Please confirm the date and time of the session you are trying to join. If you see the
Join when session starts button after entering the session ID, you're in the right place, it just means that an organizer has not started the session yet. Go ahead and select
Join when session starts so you'll be launched into the session automatically once an organizer is ready.
Note: If you are the organizer and see this option, please select Sign in instead and complete the necessary fields to start your session and allow the attendees in.
You have not met the requirements
If the software installation was stalled or unsuccessful, the most likely culprit is a virus scanner, firewall, or browser issue. Fist, confirm you meet the system requirements and that your firewall is set to allow us through. Then, try switching off your VPN if applicable. See Why isn't the download working? for additional steps you can take as needed.
Error messages when trying to join
If you successfully downloaded the
GoTo Meeting software, but encountered an error when you tried to connect to your session, see
Common error messages for help with what to do for your specific error message. Here are some of the errors that you'll learn more about in that article:
- Proper access code
- Could not connect
- Invalid meeting ID
- Meeting is full
- You do not have access to this event
- Organizer is experiencing technical difficulties
There is an outage.
Unfortunately, there are times when the product is experiencing an outage which would prohibit you from joining a session until the service has been restored. See our service status page to rule out this situation.