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Why can't I join my session?

There are several situations that might cause an issue with joining a session. See our tips on how to navigate these various situations and errors to quickly get connected again.

First, make sure that your device meets the system requirements for using GoTo. Where applicable, ensure you have correctly set up your firewalls as well.

Select the applicable topic/situation(s) to learn more:

If you don't have time to troubleshoot and need to join the meeting immediately, see What do I do if GoTo Meeting won't open and I have to join my session immediately?