LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Award-winning online meeting software. Discover GoTo Meeting.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • GoTo Meeting
  • Get Started
  • Install and Upgrade
  • Download and Install GoTo app
product logo
Back button image Back
Back button image
product logo

Why isn't the download working?

On occasion, a stuck process, application install issue, or driver conflict can prevent the GoTo Meeting software from launching properly. Learn more below about steps you can take if this happens.

Fastpath: If you need to join the meeting immediately, we recommend joining from a Chrome/Edge-based browser or downloading our free mobile app.
  • Run a system check — It's possible that your computer does not meet the minimum requirements required to join a meeting. Get a quick rundown of any issues by running our automatic system checker now.
    Important: The system checker is intended to check the basic compatibility of your operating system. It does not guarantee that you will be able to join a session as it cannot check for outages, sufficient internet speed, firewall blocks, etc.
  • Check your firewall settings — Many people use personal firewall software like McAfee, Norton, or Windows Firewall to block unwanted viruses. Since these programs work by blocking unknown applications from being downloaded onto your computer, it's possible your firewall software is blocking GoTo Meeting. If there's any concern around the download link you're using or your anti-virus system prompts a message, make sure you go to our official page for the correct download files, specific to your device. If you are an IT admin, review our allowlist and firewall configurations and make sure you've allowed the right domains. Learn more.
  • Ensure you can use the desktop software. The GoTo Meeting Free plan does not include access to the desktop app, so these organizers and their attendees must use their web browser or mobile apps.
  • Update your audio and video drivers (Windows only) — If you experience a long delay before joining into a session, please ensure your audio and video drivers are up to date. Then try re-joining the session. Check your computer manufacturer's site for help on how to update drivers.
  • End any GoTo Meeting processes running in the background (Windows only) — If the download started but then froze, try force-quitting any GoTo Meeting processes running in the background that might be slowing the download.
  • Uninstall and reinstall — If you've joined or hosted a session before, it's possible that the currently installed desktop app is causing conflict. Uninstall, then try installing fresh.
  • Install via MSI/DMG — You might have better luck installing via MSI rather than going through the automatic download. Even though MSI downloads are typically used only by IT admins, it can also be used to install the software on your own computer. See Deploy the GoTo app to multiple computers.
  • Reboot your computer — If all else fails, shut down and reboot your computer, then try joining again.
Related Articles:
  • How do I download and install the GoTo app?
  • How do I automatically install updates?

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC