New GoToMeeting Desktop App

Attendee Guide

Get started with the Control Panel & Grab Tab

1Set up your audio and camera

When you first join, you'll be prompted to choose which audio method and camera you'd like to use and how you'll appear in the meeting upon launch. Click the Settings icon to switch audio modes or devices.

2Mute & unmute

Control your audio feed using the Audio icon at the top of your Control Panel or Grab Tab, which will glow green when you are unmuted and others can hear you. You'll see a Mic icon for Computer audio or a Phone icon for phone call audio. You can also switch between Computer and Phone audio if needed by opening the Settings pane in the Control Panel.

Note: Most Computer audio users are muted by default when they first join. If you are muted, click the red Audio icon so that it glows green.

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Q:

Why is my Audio icon grayed out?

If your Audio icon is not red or green, there are a few possible reasons why.
  • You are not properly connected to the audio conference. See Step #1 above for directions on connecting and Audio FAQs.
  • The organizer may have provided third-party conference call audio instead of using GoToMeeting's built-in audio. In this case, you will not be able to control muting/unmuting from your Control Panel.

Q:

Why can't I mute myself?

If you are successfully connected to audio but clicking the green Audio button won't mute your audio feed, there are a few possible reasons why.
  • You connected to audio by dialing in with your telephone, but you did not enter your Audio PIN, which is listed under the phone numbers in the Audio pane). Without it, the Control Panel can't control your phone's audio feed.
  • You connected to audio using Computer audio, but there is a connection issue. Try opening the Settings pane and switching to Phone audio, then switching back to Computer to reset the audio connection.

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3Share your camera

Smile! You can start and stop sharing your camera using the Camera icon in the Viewer or Control Panel. Learn more.

Do you want to preview your camera first? Click the Settings icon. You will instantly see a preview of your camera feed.

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To help save some space on your screen or to help improve your internet speed, you can hide the cameras that are being shared. Click the Camera Feed drop-down menu in the Viewer or Control Panel and Hide Everyone.
You can see advanced webcam options (zoom, brightness exposure) in the GoToMeeting Preferences window. Access the GoToMeeting Preferences and click Webcam in the left menu.
Sometimes it's easier to focus if your webcams are on a separate screen. You can undock the camera feeds from your Viewer window and move them independently around your screen by clicking the Undock icon in the side toolbar of the Viewer.

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4Share your screen

If the meeting organizer grants you presenter permissions, then you can share your screen or even a specific application with the other attendees in the meeting. Use the Screen icon in your Control Panel or Grab Tab to quickly start and stop sharing the screen of your main monitor once you have presenter controls.

Open the Screen tab to see additional options:

  • Use the Share something else drop-down menu to share a different monitor or even a specific application (such as Powerpoint).
  • Use the Drawing Tools drop-down menu to illustrat your point or to allow other attendees to draw in real time..
  • Use the Pause sharing button to pause screen sharing.

Note: You will not see the presenter controls in your Screen pane unless you are made the presenter by an organizer or the current presenter. Once you are made presenter, the additional presenter controls will appear in your Control Panel.


5Chat with others

The Viewer and Control Panel includes a Chat pane where you can exchange messages with other participants. You'll be notified if you receive a chat and your Chat pane is minimized. Use the Send To drop-down menu to select your recipients:

  • Everyone - Send a message to all meeting attendees
  • Organizer(s) only - Send a message only to organizers and co-organizers.
  • Specific attendee - Send a private message to just that person.

You can save a .RTF file of the chat log by clicking GoToMeeting in the top menu and Save Chat Log. When prompted, select a place on your computer to save the file and click Save.

6Minimize to Grab Tab

To save valuable space on your computer screen when you're screen sharing, you can collapse the full Control Panel into a small Grab Tab that will automatically "cling" to the sides of your screen. Use the Arrow icons to collapse and expand the Control Panel.

  • Retain easy access to the Audio, Screen, and Camera icons.
  • Get chat notifications when messages come in.
  • Move the Grab Tab around your screen using the Slider icon.

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The Viewer is the application window that shows you the presenter's shared screen. You'll also notice that it includes multiple tools in the right toolbar including the ability to take a screenshot, zoom in/out, and detach cameras.
You can undock the camera feeds using the Detach icon in the Viewer or Control Panel. This allows you to drag and drop the camera feed where you want it.

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7Explore other tools

The GoToMeeting menu offers additional features and tools for you to use during you session, including checking your sound, saving your chat log and configuring your application preferences.



To access the drop-down menu, click GoToMeeting at the top of your Control Panel.

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This option will change the name and email address that is displayed to everyone in the Attendees pane (as well as the "Talking" section at the top of the Control Panel).
You can change the display language of the GoToMeeting Control Panel to Spanish, French, Italian, German, Chinese, Japanese, Korean, Portuguese (Brazil), or English.
All other settings for GoToMeeting can be accessed from the main Preferences window. Click Preferences to open the window.

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8Need more help?

Need some more help getting the most out of GoToMeeting? See these additional resources to learn more.

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Having some installation issues? There are a few different things that might be preventing you from downloading the GoToMeeting desktop software.
  1. Check your system's compatibility. Your computer's operating system must meet certain requirements in order to run the software. Make sure yours doesn't have any limitations on our System Check page.
  2. Try again and watch out for permissions requests. In order for GoToMeeting to properly install itself on your computer, you have to grant it permission to access your system. The ways in which you'll be asked to do so will vary depending on your web browser and operating system, so click your Join link again and then select the article that applies to you below.
GoToMeeting offers multiple methods for getting into session to make sure that you are able to join whenever and wherever you want. This particular guide applies to the GoToMeeting desktop app for Windows computers. If it doesn't look the same as what you see on your screen, please select one of the following.

Q:

Did you join with a mobile device?

If you used an iPhone, iPad, Android phone or tablet or a Windows Phone to connect, you likely are using one of our mobile apps. Select the right one below:

Q:

Did you join from a Mac computer?

No problem! As long as your computer meets the desktop software's system requirements, then you'll be able to use it to join the session and have access to all the same features and tools shown above (although they will look a little different). Learn more about the Mac Control Panel here.

Q:

Did you join from a Windows computer, but it looks different than what's shown above?

Depending on the organizer's account settings and the operating system of your computer, you may have instantly joined the session using your your web browser, which allows you to join quickly without installing the full desktop software. Take a look at the resources below to learn more about joining sessions using the Web App.
If you have your own GoToMeeting account, then you are a GoToMeeting organizer and have access to additional features and tools! Please see our Organizer User Guide to learn more.

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Didn't find what you were looking for? If you're an organizer, see our Organizer User Guide. If you need additional help, visit our support site or contact us.
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