HELP FILE

How do I send chat messages and save chat logs? (Classic)

    You can exchange instant chat messages with other participants during a session. If desired, organizers can save a chat log after the session ends to review messages later or download the log if the session was recorded.

    Chat with others

    Attention: We have a new GoTo app! This article covers the classic GoTo Meeting experience. View How do I send chat messages during a session? for the new GoTo.
    1. Select the Chat icon in the top toolbar.
    2. Use the "Send to" drop-down menu to choose the recipients of the message.

      • Everyone – All participants will see the message in their Chat pane.
      • Organizer(s) only – All organizers will see the message in their Chat pane.
      • Individual attendee – Only the selected organizer or attendee will receive the private message.

    3. Type your message, then select Send.

    Save the chat log

    Organizers and co-organizers can save a log of the chat messages as a Rich Text file (.RTF). The log only includes messages that you saw – any private message sent between other attendees will not be included. Alternatively, you can download the chat transcript if the meeting was recorded.
    Attention: We have a new GoTo app! This article covers the classic GoTo Meeting experience. View How do I save chat messages? for the new GoTo.
    1. Select GoTo Meeting in the toolbar, then Save Chat Log.
    2. Choose a location on your computer and change the name if desired.
    3. Select Save.