HELP FILE

How can I get more help with downloading GoTo Meeting?

    If you're having trouble downloading the GoTo Meeting software, it can be due to a stuck process, application install issue, or driver conflict. See below for step-by-step download instructions and common troubleshooting tips.

    Note: This article reviews tips on downloading the GoTo Meeting software. If you are looking for more resources on downloading your meeting recording or attendee list, see Other Download Resources.

    Step-by-step GoTo Meeting download instructions

    The process of installing any kind of software varies depending on the browser.

    Advanced troubleshooting tips

    On occasion, GoTo Meeting will fail to start when launching a session. This is most commonly due to a stuck process, application install issue, or driver conflict. See some advanced tips below.

    • End any GoTo Meeting processes running in the background (Windows only). If the download started but then froze, try force-quitting any GoTo Meeting processes running in the background that might be slowing the download.
      1. Press Ctrl + Shift + Esc to open the Windows Task Manager.
      2. Open the Processes tab.
      3. For all entries that begin with the letter "g2m", right-click them and click End Process.
      4. Try rejoining the session.
    • Uninstall and reinstall GoTo Meeting. If you've joined or hosted a session before, it's possible that the currently installed desktop app is causing conflict. Go through the steps for uninstalling, then try installing fresh! Learn how to Uninstall GoTo Meeting.
    • Install via MSI. You might have better luck installing via MSI rather than going through the automatic download. The file available for download will include detailed instructions about installing via MSI. Learn how to Install via MSI (Windows).
    • Reboot your computer. If all else fails, try the old standby – shut down and reboot your computer, then try joining again!