HELP FILE

How do I set up email notifications and other voicemail options in GoToConnect?
  1. Click the Settings icon in the left sidebar.
  2. From the Voicemail tab > Button configuration section, enable voicemail-to-email notifications and then enter recipient's email address.
    • Notifications can only be delivered to a single email address. If you need to deliver your notifications to a group, use an email alias (e.g. sales@guthrie.com) or create an auto-forward rule in your email client.
    • Notifications will come from noreply@jive.com, so make sure this address is not marked as SPAM or junk mail.
    • Using a specially formatted email address defined by cell phone carriers, emergency notifications can be sent via text message (SMS). As of this writing, the formats below may be used (replace "number" with a 10 digit mobile number with no hyphens).
      • Alltel: number@message.alltel.com
      • AT&T: number@txt.att.net
      • Cingular: number@cingularme.com
      • Metro PCS: number@mymetropcs.com
      • Nextel: number@messaging.nextel.com
      • Powertel: number@ptel.com
      • Qwest: number@qwestmp.com
      • Sprint: number@messaging.sprintpcs.com
      • Suncom: number@tms.suncom.com
      • T-Mobile: number@tmomail.net
      • U.S. Cellular: number@email.uscc.net
      • Verizon: number@vtext.com
      • Virgin Mobile: number@vmobl.com
  3. Optional-Enable Email voicemail recordings. If enabled, choose the format:
    • WAV49: Smaller file size (default, recommended).
    • WAV: Larger file size, more compatible with mobile devices.
  4. Optional-Enable Delete messages after emailing voicemail.
    • Checking this box will prevent voicemail management from a phone. Deletion is permanent; we cannot retrieve deleted messages.

Optional voicemail settings

  • Allow message review: Allows the caller listen to their message and optionally re-record.
    • Enabling this setting does not automatically prompt callers to press # after recording their voicemail. You will need to include these instructions in your voicemail greeting.
  • Escape to operator: Allows a caller to press zero to be transferred to a specified extension, rather than leaving a message.
  • Password: Changes your password (default is 0000). Password must be at least four digits.