What are the user settings?

Below is a list of all the user settings and their descriptions.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.


Table 1. Identity
Setting Description
First Name — Optional User's first name.
Last Name User's last name.
Set Email Address Only displayed when a user is created without an email initially. Toggle on to complete the email field.
Email Email address used for login, voicemail notification emails, receiving virtual faxes, etc. User can optionally override this email address from GoToConnect.
Dialable Username Numerical username used for one touch activation and permission-based tasks such as recording directory names and sound clips, making international calls, and call monitoring.
Dialable Password — Optional Numerical password of at least four digits (default 0000) used with the dialable username. This password is different from the user’s voicemail password.
Allow Web Login Allows a user to log in to all GoToConnect apps. Email is required.
Table 2. End User Portal
Important: GoToConnect has replaced the end user portal. We plan to discontinue the end user portal later this year.
Launches the user’s portal.
Table 3. Group Membership
Lists the user groups the user belongs to.
Table 4. User's Devices
Lists all devices assigned to the user.
Table 5. Hot Desking
Setting Description
Enable Hot Desking — Optional Allows a user to load their extension settings to a shared phone and use it as their own (make/receive calls and check voicemail).
Note: Supported on Cisco MPP, Polycom, and Yealink only.
Hot Desk Roaming Profile — Optional Determines which device settings are used during hot desking.
  • If you do not select a profile, the first device listed under User’s Devices is used.
  • You can only choose from devices assigned to the current user or any devices without an assigned user.
Table 6. User's Products
Shows you if a user has a license to the Connect Bundle.