HELP FILE

What are the user settings?

    Below is a list of all the user settings and their descriptions.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change a user's settings?

    General

    Table 1. Identity
    Setting Description
    First Name — Optional User's first name.
    Last Name User's last name.
    Set Email Address Only displayed when a user is created without an email initially. Toggle on to complete the email field.
    Email Email address used for login, voicemail notification emails, receiving virtual faxes, etc. User can optionally override this email address from GoTo.
    Dialable Username Numerical username used for one touch activation and permission-based tasks such as recording directory names and sound clips, making international calls, and call monitoring.
    Dialable Password — Optional Numerical password of at least four digits (default 0000) used with the dialable username. This password is different from the user’s voicemail password.
    Allow Web Login Allows a user to sign in to all GoTo apps. Email is required.
    Table 2. End User Portal
    Description
    Launches the user’s portal.
    Table 3. Group Membership
    Description
    Lists the user groups the user belongs to.
    Table 4. User's Devices
    Description
    Lists all devices assigned to the user.
    Table 5. Hot Desking
    Setting Description
    Enable Hot Desking — Optional Allows a user to load their extension settings to a shared phone and use it as their own (make/receive calls and check voicemail).
    Note: Supported on Cisco MPP, Polycom, and Yealink only.
    Hot Desk Roaming Profile — Optional Determines which device settings are used during hot desking.
    Note:
    • If you do not select a profile, the first device listed under User’s Devices is used.
    • You can only choose from devices assigned to the current user or any devices without an assigned user.
    Table 6. User's Products
    Description
    Shows you if a user has a license to the Connect Bundle.