Use a dial by name directory in a dial plan

Allow callers outside of your organization to have the option to search for their destination party.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Before you begin: You must have an admin or super admin role to perform this task.

Sign in to GoTo Admin.
Select > Call routes > Dial Plans in the left navigation menu and then choose the dial plan you want to edit.
Result: The dial plan editor will launch in a separate window.
Drag and drop the Directory node from the left navigation menu to the desired spot on the canvas.
Drag and drop of the previous node to the left side of the Directory node, connecting the nodes to prevent dropped calls.
In the Choose field, select the directory that will be used.
Continue to build the call flow.
Select Save.

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Before you begin:

Sign in to PBX Administration (classic).
Select Dial Plans in the left navigation menu and then choose the dial plan you want to edit.
Result: The dial plan editor will launch in a separate window.
Drag and drop the Directory node from the left navigation menu to the desired spot on the canvas.
Drag and drop of the previous node to the left side of the Directory node, connecting the nodes to prevent dropped calls.
In the Choose field, select the directory that will be used.
Continue to build the call flow.
Select Save.

Article last updated: 22 October, 2024