Use a dial by name directory in a dial plan
Allow callers outside of your organization to have the option to search for their destination party.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Use a dial by name directory in a dial plan
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- Select
> Call routes > Dial Plans in the left navigation menu and then choose the dial plan you want to edit.Result: The dial plan editor will launch in a separate window.
- Drag and drop
of the previous node to the left side of the Directory node, connecting the nodes to prevent dropped calls.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Use a dial by name directory in a dial plan
Before you begin:
- You must be assigned an Admin or Super admin role to perform this task.
- Create and set up the dial by name directory you want to use.
- Drag and drop of the previous node to the left side of the Directory node, connecting the nodes to prevent dropped calls.
Article last updated: 22 October, 2024