How do I connect my AWS bucket for call recordings?

Connect your Amazon bucket to your GoToConnect account to store your recordings in your personal AWS account.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.
Before you begin:
  • You must have admin or super admin permissions.
  • Get your AWS Access Key ID and AWS Secret Access Key from Amazon after you set up an Amazon S3 bucket. For help setting up your bucket, click here.
About this task: It is your responsibility to understand call recording laws for your area.
  1. Log in at
  2. Click System Settings in the left sidebar.
  3. From Recording > AWS Storage, click Connect AWS.
  4. Enter the following:
    • AWS Access Key ID
    • AWS Secret Access Key
    • Bucket Name
  5. Click Apply and then click Save.
What to do next: Enable call recording system-wide or for specific phone numbers, lines, ring groups, conference bridges, or call queues. Learn how to listen to your call recordings.