Set up and connect AWS bucket for call recording storage
Learn how to set up an Amazon S3 bucket and then connect your Amazon bucket to your GoTo Connect account to store and access your recordings in your personal AWS account at any time.
Before you begin: You must have an account with Amazon S3 Services. For help, check out
Amazon’s help docs.
Call recording laws vary based on location. It is your responsibility to understand these laws before you enable call recording.
Set up bucket
1. Create a bucket.
This is where the call recordings will be saved.
2. Create the access policy.
This will allow you to upload call recordings and use the call recording playback feature in call reports.
3. Create the GoTo Connect User
The following steps are required to create a user that will be used by
GoTo Connect to upload recordings.
- Select AWS on the top left to return to the main console.
- Use Find Services to search for and choose IAM.
- Select Access Management in the left navigation menu.
- Select User and then select Add User.
- Complete the User Name field and then check Programmatic Access from .
- Optional: Enable the Provide user access to the AWS Management Console check box if you would like to grant additional console access to users.
- Select the Next: Permissions button.
- From Set Permissions, choose Attach Existing Policies Directly.
- Using the search box, search for and choose the policy created in section 2.
- Select at the bottom right corner of the page.
- Review the information carefully and then select Create User.
What to do next: Download the .csv and note the
AWS Access Key ID,
AWS Secret Access Key, along with the bucket name you created in section 1, as these are required to connect this bucket to your phone system for proper storage.
Connect bucket
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Before you begin:
You must have an admin or super admin role to perform this task. You will need your AWS Access Key ID and AWS Secret Access Key from Amazon after you set up an Amazon S3 bucket.
- Sign in to GoTo Admin.
- From , use the drop-down menu to select Custom AWS storage for the Recording destination.
- From Connect AWS storage, select Connect.
- Enter the following:
- AWS access key ID
- AWS secret access key
- Bucket name
- Select Save.
What to do next:
Enable call recording system-wide or for specific phone numbers, lines, ring groups, conference bridges, or call queues. Learn how to listen to your call recordings.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Before you begin:
- You must have an admin or super admin role to perform this task.
- You will need your AWS Access Key ID and AWS Secret Access Key from Amazon after you set up an Amazon S3 bucket.
- Sign in to PBX Administration (classic).
- From , select Connect AWS.
- Enter the following:
- AWS access key ID
- AWS secret access key
- Bucket name
- Select .
What to do next:
Enable call recording system-wide or for specific phone numbers, lines, ring groups, conference bridges, or call queues. Learn how to listen to your call recordings.