Set up email notifications and other voicemail box options

Customize your voicemail box with custom greetings, email notifications, retrieval options, and more.

Desktop or web app

Sign in to the desktop or web app.

Note: Admins can set this up in the admin portal on behalf of a user.
From the top right corner, select your profile icon, and then select Settings > Voice > Voicemail.
To add your voicemail greeting, select Record or Upload under the desired greeting type.
To set up email notifications for voicemails, enable Voicemail-to-email and then complete the following;
1. Enter the email address that will receive the notifications.
  
  Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.
2. Determine if you want the recording attached to the email, and if so, which format you want used;
  - .wav49: (default) Smallest file size, won't play directly from browser.
  - .wav: Largest file size, more compatible with mobile devices.
  - .mp3: Smaller file size.
3. Enable Delete messages after emailing if you want them to be permanently deleted from our system after being emailed.
Note: Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
To customize your voicemail box, enable one or more of the following options;
- Voicemail transcription: Review the transcription of your voicemails in the GoTo mobile app or from your email notification.
- Message review: Give your callers the option to press # to listen to their message and re-record it if desired.
  Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.
- Escape to operator: Allow your callers to press 0 to be transferred, rather than leaving a message. From Operator, select the extension of the person you want to receive these callers who press 0.
- Password: Update your default password (0000) to another 4 digit code.

Mobile app

From the mobile app, select your profile picture in the top left and then select Notifications.

Note: Admins can set this up in the admin portal on behalf of a user.
From Phone, enable the toggle for Voicemails.
Optional: Choose the voicemail sound notification from Sound.
Optional: To receive email voicemail notifications, enable the toggle for Also notify me by email.
1. Select Email options.
2. Enter your email address to receive new voicemail notifications.
  
  Note: Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
3. Optional: Enable Attach voicemail recording and then choose the format.
4. Optional: Enable Delete after emailing.
  
  Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone, GoTo, and our mobile app.

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Set up email notifications and other voicemail box options

Desktop or web app

Mobile app

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