HELP FILE

How do I set up business continuity status alerts?

    Business Continuity (BC) provides an automatic, on-site, emergency backup for your phone system. We’ll notify you immediately when a business continuity device goes offline or is in failover mode to help you proactively resolve any issues.

    Before you begin: You must have admin or super admin permissions.
    1. Verify you have a business continuity device installed on your system.
    2. Sign in at https://my.jive.com/alerts.
    3. From JBC Status Alerts, enable the following:
      Setting Description
      Send alert when a BC device is offline A business continuity device is considered offline when it is unable to communicate with GoTo Connect. For example, a business continuity device has no power or cannot reach the Internet.
      Send alert when a BC device enters failover mode A business continuity device enters failover mode when it is unable to communicate with GoTo Connect while still providing limited services between local devices. For example, the Internet is down, but extension-to-extension dialing is still possible. If analog phone lines are connected to a business continuity device, outbound, limited inbound, and emergency calls are also available from these lines during failover mode.
    4. Enter the email address for each alert recipient.