Proactively resolve network issues with the alert center by defining specific thresholds for latency, jitter, and packet loss that trigger automatic notifications the moment your network performance starts to drop. You're also alerted if your internet goes down and your phone system enters failover mode or when you have a certain number of phones go offline.

1. Sign in at https://my.jive.com/alerts.
   Tip: You can also access the alert center from the app switcher within other apps.
2. Optional: Set up network quality alerts:
   1. From Network Quality Alerts, enable Send Network Quality Alerts.
   2. Enter the email address for each alert recipient.
   3. Set your network quality thresholds:

   Setting	Description
   Latency	The average time it takes call audio packets to travel from a phone to the GoTo Connect cloud and back. If latency measures above 150ms, call quality could be affected.
   Jitter	The change in the amount of time it takes for call audio packets to move from a phone to the GoTo Connect cloud (i.e., call audio is arriving out of order). If jitter measures above 10ms, call quality could be affected.
   Packet Loss	The percentage of call audio packets lost while traveling from a phone to the GoTo Connect cloud. If packet loss measures above 3%, call quality could be affected.

   Tip: We recommend setting up network tests from each Business Continuity (BC) device every 5 minutes so that you can stay ahead of any issues that may arise.
3. Optional: Set up phone status alerts:
   1. From Phone Alerts, enable Send Phone Status Alerts.
   2. Enter your phone offline threshold.
   3. Enter the email address for each alert recipient.
4. Optional: Set up business continuity status alerts:
   1. From JBC Status Alerts, enable the following:

   Setting	Description
   Send alert when a BC device is offline	A business continuity device is considered offline when it is unable to communicate with GoTo Connect. For example, a business continuity device has no power or cannot reach the Internet.
   Send alert when a BC device enters failover mode	A business continuity device enters failover mode when it is unable to communicate with GoTo Connect while still providing limited services between local devices. For example, the Internet is down, but extension-to-extension dialing is still possible. If analog phone lines are connected to a business continuity device, outbound, limited inbound, and emergency calls are also available from these lines during failover mode.

   1. Enter the email address for each alert recipient.