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How do I give a user and user group super admin permissions?

Give a user or user group super admin permissions to have full access to your system; including permissions, reporting, billing, and Contact Center.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I change a user's role?
Before you begin: You must be assigned the Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select Permissions in the left navigation menu.
  3. From General > General Permissions > Who, choose the user or user group that needs super admin permissions.
    If you remove yourself from as a super admin, a super admin or support will need to add you again.
  4. Check Super administrator from Permissions.
  5. Select Save.
  6. Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select Admin Portal Trash Icon. Select Save.