HELP FILE

How do I pause or unpause queue calls?

This star code allows agents to pause and unpause queue calls.

Watch Video
About this task:
Tip:
  • You can also use the agent view in GoToConnect to pause and unpause all calls as well as utilize pause reasons.
  • If you pause a queue from your desk phone, it will show up as paused in GoToConnect.
  1. Dial *33 from your phone to pause all queues.

    If you want to pause an individual queue, dial *33 + the queue extension.

  2. Dial *34 from your phone to unpause all queues.

    If you want to unpause an individual queue, dial *34 + the queue extension.

What to do next: You will then hear either “Agent paused” or “Agent unpaused.”