How do I create a dial by name directory?
Create a dial by name directory to allow your callers to reach an extension without knowing it from memory.
Your system comes ready with an internal directory (includes all extensions) that is assigned as the default directory. You can edit this directory or create a new default directory that internal users can access by dialing
*11.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic. Choose your current admin experience for the applicable steps on this topic.
Goto Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Create a dial by name directory
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
- Select
Phone system in the left navigation menu and then from the Utilities section, select Directories.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Create a dial by name directory
- Select
and then choose the new dial by name directory to configure its settings.
Note: You can configure the settings to include all extensions, or select specific ones to be included or excluded in the directory.
Set the default dial by name directory
Your system comes ready with an internal directory (includes all extensions) that is assigned as the default and accessed by dialing *11. However, you can change this default directory to any other dial by name directory you have created.
Before you begin:
You must be assigned an Admin or Super admin role to perform this task.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Click System Settings in the left sidebar.
- From , select the desired default Dial-by-name Directory.
- Click Save.
Article last updated: 16 May, 2023
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