How do I create a dial by name directory?

    Create a dial by name directory to allow your callers to reach an extension without knowing it from memory.


    Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administer their account. If you're an admin who uses, please visit our GoTo Admin support site for help.

    About this task: Your system comes ready with an internal directory (includes all extensions) that is assigned as the default directory. You can edit this directory or create a new default directory that internal users can access by dialing *11.
    1. Sign in at
    2. Select Dial By Name Directories in the left sidebar and then select Add Dial by Name Directory.
    3. Enter a Name for the dial by name directory.
    4. Select and then select the newly added dial by name directory to configure its settings.

      Note: You can include all extensions or select specific ones to be included in the directory.