How do I record a dial by name directory name?

Override the default setting by recording directory names from your phone with star codes. Directory recordings cannot be reverted back to the default settings where the name is spelled out, but they can be re-recorded.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I record a dial by name directory?

Record Personal Directory Name

Dial *21 from your phone.
Enter your voicemail password (default 0000).
Record your full name after the tone.
Press # and then choose one of the following:
- 1 to accept the recording
- 2 to listen to the recording
- 3 to re-record

Record Others’ Directory Name

Before you begin: You must have prompt recording permissions.

Dial *22 from your phone.

Note: If you dialed the star code from someone else’s phone that does not have permissions, enter your numerical dialable username given to you by an admin.
Enter your dialable password (default 0000).
Enter the extension.
Record the extension's name after the tone.
Press # and then choose one of the following:
- 1 to accept the recording
- 2 to listen to the recording
- 3 to re-record

Article last updated: 16 May, 2023