HELP FILE

How do I add a voicemail greeting?

Record new or upload existing personal messages for your callers when you're unavailable to answer their call.

Record from Your Phone

Use this option to record a voicemail greeting from GoToConnect or your deskphone. You do not need any admin permissions for this option.

Watch Video
  1. Press the voicemail button on your phone or dial *98/*99 from your phone or GoToConnect to access the voicemail menu.
  2. Press 0 for Mailbox Options.
  3. Record the desired greeting type:
    Setting Description
    Press 1 to record an Unavailable Message Default and most common greeting used for a voicemail box.
    Press 2 to record a Busy Message Alternate greeting for use in a dial plan only.
    Press 3 to record a Name Plays the recorded name followed by an automated message (only plays if no unavailable message exists).
    Press 4 to record a Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Follow the voice prompts to accept, review, or re-record the recording.
What to do next: To delete a temporary message, dial *98 or *99 to access the voicemail menu. Press 0 for Mailbox Options, 4 for Record Temporary Message, and then 2 to Delete Temporary Message. If you are a system admin, you can also delete these directly from the admin portal.

Upload to Admin Portal

Before you begin: You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Lines in the left sidebar and then click the line that you need to change.
  3. From Voicemail > Outbound Message Options, click Voicemail Upload Icon next to the desired greeting type:
    Greetings Description
    Unavailable Message Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Click Save.
What to do next: To remove a voicemail greeting, click Admin Portal Trash Icon next to the greeting you want to remove and then click Save.

Record from Admin Portal

Before you begin: You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Lines in the left sidebar and then click the line that you need to change.
  3. From Voicemail > Outbound Message Options, click Voicemail Record Icon next to the desired greeting type:
    Greetings Description
    Unavailable Message Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Click Start Recording to begin your greeting and then Stop Recording when you are done.
  5. Optional: Click Re-record as necessary.
  6. Click Save.
  7. Select a normalization level and then click Ok.
  8. Click Save.
What to do next: To remove a voicemail greeting, click Admin Portal Trash Icon next to the greeting you want to remove and then click Save.