How do I set up a chat queue with Facebook Messenger?
Connect your chat queue(s) to Facebook Messenger to reach more customers, gather rich data for analysis and growth, and optimize agent performance by enabling them to handle conversations in one central place. Available for Core and Complete only.
Before you begin:
You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have the following set up first. Visit
https://www.facebook.com/help if you need help with your account setup, login, or pages.
- A chat queue
- A Facebook account with at least one business page
What to do next: Ensure your agents know how to
use the chat queue in their agent dashboard.