LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).
Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Download the GoTo app now.
Register your company and campaigns
Mobile carriers in the U.S. now require registration for SMS messages sent from applications, like GoTo Connect. This is to prevent spam that has increased in recent years.
Learn moreHi! We are here to help you.
Hi, {name}! We are here to help you.
Type your question here, or browse topics below to view answers or reach a support agent.
-
Apps, Phones, & Fax
Use our app, your desk phone, and other features
-
GoTo Connect Desktop
Videos
How do I integrate my calendar with the GoTo desktop app? (04:02)
This video demonstrates how to integrate your Office 365 or Google calendar with the desktop or web versions of GoTo Connect. If you integrate your calendar in this way, it will also sync with the mobile app. After your calendar is integrated, any meeting with a valid GoTo link in the location or email message will appear in the upcoming meetings section of the app. Also, you'll receive notifications when sessions are about to begin. If you are wondering how this process is done with the mobile app, please see this video: https://youtu.be/026TZQ90rbk. If you'd like to learn more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:21 What calendar events sync with GoTo 0:53 Example of GoTo account not synced with calendar 1:17 Integrate calendar 2:29 Disconnect calendar 2:41 Example of GoTo account synced with calendar 3:04 Join a session from calendar link 3:12 Calendar notifications 3:50 End credits
How do I use breakout rooms during a GoTo session? (05:58)
Organizers and co-organizers can split meeting attendees into smaller groups for separate discussions. This is a great way to keep attendees engaged, manage conversations, and work in smaller groups. If using GoTo Meeting, breakout rooms must be enabled before a meeting begins. Watch this video if you have questions about how to enable that setting: https://youtu.be/c7XtGoJKG0o. Breakout rooms are automatically enabled for GoTo Training sessions. This video demonstrates how to create breakout rooms, assign people to rooms, use chat options, use the Assistance notifications, and how to move an attendee from one breakout room to another. If you have questions about GoTo products, please visit support.goto.com. 0:00 Introduction 0:33 Enable audio for session 0:42 Enable breakout rooms for GoTo Meeting and GoTo Training 1:19 Create breakout rooms 2:06 Preview proposed breakout rooms 2:30 Assign the organizer to a breakout room 2:37 Shuffle people option 2:55 Manage rooms button 3:15 Start breakout 3:28 Join breakout room as organizer during breakouts 3:42 Move attendee to a different room during breakouts 4:07 Chat option during breakout session for attendees 4:25 Assistance button 4:50 Chat options for organizer 5:09 Assign new attendee to room after breakouts start 5:29 End breakout sessions 5:49 End credits
How do I share my screen during a session with the GoTo desktop app? (06:30)
While using either the GoTo desktop app or web experience, screens can be shared during the session. You can elect to show everything displayed on a current screen, or elect to only show content from a single application, such as a Chrome browser. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:45 Share screen button 1:03 Option for sharing screen 1:16 Option for sharing an application 1:27 Presenters point of view when sharing screen 1:41 View options 2:06 Pop-out layout 2:40 Pause screen sharing 3:30 Resume sharing and share something else option 3:53 Stop sharing 4:04 Sharing audio with screen 4:27 Make an attendee a presenter so they can share their screen 5:20 Viewing another attendee's shared screen 5:36 Permanent setting to give attendees permission to share their screen 6:18 End credits
How do I dial into a GoTo session from my phone? (02:51)
There are instances when you need to use your phone to connect to audio for a GoTo session. That audio option can be selected before and during a session. You have the option to call a phone number that GoTo will supply to you. If you want to know more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:46 Select dial-in option before the session starts 1:49 Select dial-in option after the session starts 2:41 End credits
How do I manage my camera for a GoTo session? (02:45)
You have the option to manage your camera settings before and during a GoTo session with the desktop app. If you have more than one camera, you can also change which one you are using at any time. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:26 Preview camera before a session 0:47 Virtual background 1:17 Enable or disable your camera during a session 1:23 Switch devices during a session 2:34 End credits
How do I record a session with the GoTo deskop app? (02:16)
Meeting organizers and co-organizers have the ability to record GoTo meetings. Meetings being recorded can be paused and resumed if needed. Pausing and resuming the recording will not split the recording into multiple files. I will also demonstrate how to locate your recordings following the session in this video. If you want to learn more about GoTo's products, visit suppport.goto.com. 0:00 Introduction 0:33 Record button 0:47 Pause a recording 1:00 Resume a recording 1:19 Completing the recording process 1:35 Locate recorded meetings 2:05 End credits
How do I manage my audio devices for a session with the GoTo desktop app? (02:39)
With the GoTo desktop app, you have the option to select your audio devices before and during a session. You can also test your speakers by having GoTo play a simple tone to ensure that they are working. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:26 Select audio device before a session 0:54 Preview audio speaker by playing a simple tone 1:35 Enable or disable mic during a session 1:41 Switch audio devices during a session 2:29 End credits
How do I use remote control during a session in GoTo? (03:59)
Presenters, while sharing their screen, can give multiple attendees shared control of their keyboard and mouse. This allows others to move the mouse around their screen and use their keyboard for added collaboration. If you are interested in learning more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:52 Sharing your screen 1:44 View options 2:09 Giving an attendee remote control 2:45 Attendee's screen using remote control 3:14 Attendee using remote control 3:33 Revoke remote control access 3:50 End credits
How do I manage my contacts in the GoTo desktop app? (04:47)
Internal and external contacts can be managed from the GoTo desktop app. You can assign the favorite status to any of them for quick reference. Contacts can be searched for, and by hovering over their name, you have easy options for being able to call them, begin a chat conversation, or even start a video meeting. If you'd like to learn more about GoTo products, please visit https://support.goto.com. 0:00 Introduction 0:38 Navigating to the contact's icon 0:49 Favorites 1:01 Recent contact history 1:14 Search options 1:30 One-click options 1:56 Important information about internal contacts 2:08 Three ways to communicate with contacts 2:54 Favorite icon 3:06 Add a new contact 3:57 Edit contact information 4:17 Delete external contact 4:36 End credits
How do I download and install the GoTo desktop app? (02:11)
The desktop app of GoTo can be downloaded by Windows and Mac users. Please visit this page: https://link.goto.com/download-app to find the correct download link for your system. If you want to know how to download and install the GoTo mobile app, please view this video: https://youtu.be/O9gB-iS16m0. 0:00 Introduction 0:54 Download site for Apple and Windows users 1:30 Download and run the installation file 1:49 Sign-in or join a meeting 2:02 End credits
How do I share a recorded GoTo meeting? (03:26)
Not everyone can attend meetings when they are held. After a meeting has been recorded, the organizer or co-organizer can elect to share the meeting video, transcript, notes, and session info. They can also decide if the meeting is shared with anyone who has the link or a specified person. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:41 Navigating to recorded meetings 1:32 Sharing icon 1:42 Set link expiration date 1:58 Select who can access the recorded meeting 2:28 Choose what content to share 2:40 Downloads on option 2:58 Copy link button 3:20 End credits
How do I invite others to a GoTo meeting? (03:09)
There are multiple ways you can copy the information needed to invite someone to a GoTo meeting either before or after the event starts. You can decide to only send the meeting URL or include additional information like how to dial into a meeting with your phone if needed. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:37 Select the meeting you want to invite others to 0:53 Two options for sharing meeting link 1:40 Invite others to a meeting after it has started 3:02 End credits
How do I raise my hand during a meeting in GoTo and use the reaction feature? (02:22)
Raising your hand during an in-person meeting is a great way to get the attention of the presenter. GoTo provides a way to do this virtually! Quick reactions are icons that can be clicked to react to something during a meeting without speaking. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:26 Locating the react button 0:40 What does the organizer see if clicked 1:40 Using reactions 2:14 End credits
How do I change my meeting view options in GoTo? (02:30)
When it comes to viewing a GoTo meeting, you have options for how the screen is configured. You can pick and choose if you want to see certain things like only the person who is speaking, or only those who have active cameras. Also, when a screen is being shared, you can change your camera position. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:28 Locating the view drop-down list 0:40 Everyone view 0:54 Who's talking view 1:09 Active cameras view 1:30 Hide everyone 1:45 Camera position options 2:03 Show me my camera setting 2:24 End credits
How do I chat during a meeting in GoTo? (01:40)
During a GoTo meeting, attendees can send messages to each other. You can choose to send a message to everyone, only the meeting organizers, or only a certain individual. Within the Settings section, there is also an option to enable or disable chat notifications. Using the chat option is also a great way to share hyperlinks with others in the meeting. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:18 Locating the chat icon 0:31 Selecting who to send the message to 0:57 Seeing the messages with and without the panel open 1:15 Chat notification setting 1:33 End credits
How do I add meeting passwords in GoTo? (03:32)
Meeting passwords are used to secure your meetings. If someone does not know the password, they will not be able to attend. The meeting password is created by the meeting organizer, or co-organizer, once they start the meeting. If you are interested in creating a one-time meeting, please view this video: https://youtu.be/p1sEbz5k0GA. If you want to create meetings that you'll use more than once, you can create a recurring meeting and use rooms. Here is a video about that topic: https://youtu.be/fEsgHSivMSk. 0:00 Introduction 0:36 Navigating to meetings 0:50 Add a password requirement to a new meeting 1:41 Password information in a meeting invite 2:01 Start a meet and create a password 2:35 Add a password requirement to a previously created meeting 3:25 End credits
How do I check my voicemail with the GoTo desktop app? (02:08)
When using the desktop app, you can check your GoTo voicemail from anywhere that you have access to a computer and an internet connection. Your GoTo voicemail account can be checked with the desktop/web app, the mobile app, dialable shortcuts, remotely by accessing your office extension, or even by having your messages be emailed to you. Here is a playlist that provides additional information for the different methods: https://youtube.com/playlist?list=PL1cRWWlpjGaM2rc5VfyOUT6q3vY_zXDD5 0:00 Introduction 0:29 Navigating to the Voicemail Tab 0:49 New Voicemail Notification 0:59 Voicemail Details 1:10 Additional Voicemail Options 1:25 Playing a Voicemail Message 2:03 End Credits
How do I send voicemail messages to my email address? (02:09)
GoTo customers can have their voicemail messages be emailed to any email account they like. If enabled, you can then choose mp3, wav, or wav 49 for your file format type. Your GoTo voicemail account can be checked with the desktop/web app, the mobile app, dialable shortcuts, remotely by accessing your office extension, or even by having your messages be emailed to you. Here is a playlist that provides additional information for the different methods: https://youtube.com/playlist?list=PL1cRWWlpjGaM2rc5VfyOUT6q3vY_zXDD5 0:00 Introduction 0:27 Navigating to the Voicemail Settings 0:52 Provide Email Address and Enable Setting 1:09 Select Audio Format 1:38 Delete Messages After Emailing Setting 2:03 End Credits
How do I use the Channels feature with the browser or desktop version of GoTo Connect? (03:40)
Using the Channels feature in GoTo Connect allows you to create group messaging conversations. If you have questions about how to enable this feature, please view this video: https://youtu.be/Z635EpVZEDs. 0:00 Introduction 0:43 Add a Channel 1:51 Leave a Channel 2:23 Add Team Members to Channel 3:22 Message Notifications 3:33 Credits
How do I use visual call parking with the desktop and browser versions of GoTo Connect? (06:50)
Visual call parking provides a much more dynamic way to put people on hold. Depending on which settings have been enabled for your account, you can see things like how long a person has been on hold, who placed the call, and the name or number of the person who has been call parked. Also, a parked call can be picked up by someone other than the one who initially parked the call. 0:00 Introduction 0:46 Visual Call Park Settings in GoTo Connect 1:36 How to park a call 4:19 No Information permission level 4:59 Limited Information permission level 5:36 Full Details permission level 6:22 How to answer a parked call 6:43 Credits
How do I use GoTo Connect to sync data between Microsoft Teams & Clio? (02:40)
Using the GoTo Connect Integration Tool allows users of Microsoft Teams to easily document incoming calls. Information like matters, activity categories, billable status, and call notes can be recorded and synced with Clio. Using the integration tool precisely records the duration of the call, which greatly helps with client billing. If you have questions about how to download and install the GoTo Connect Integration Tool, please view this video: https://youtu.be/Z0o7yZX9pXg.
How do I get my phone system and users ready for the holidays with GoTo Connect? (06:07)
This video demonstrates how to get your phone system and users ready for the holidays with GoToConnect. There are tasks that any users can do, and others that only system administrators can do. Any user can turn on call forwarding and record a temporary message. System Administrators need to check on the holiday schedule, record a temporary greeting, and attach the schedule and greeting to the company dial plan.
How do I use presence monitoring with GoTo Connect? (01:57)
This video demonstrates how to use presence monitoring with GoTo Connect Desktop, Web, and Mobile. This feature allows you to know instantly see the call availability for others in your company.
How do I switch between calls using GoTo Connect Desktop? (02:30)
This video demonstrates how to switch between active calls using GoTo Connect Desktop or Browser. Call cards help you know which call is active. You can have all of your calls on hold at once, but only one can be active at a time.
How do I switch a call between devices? (02:36)
If you have multiple devices that share the same line, you can switch the call between them easily. The process involved with doing that is called a call flip.
How do I securely share meeting content? (04:02)
This video demonstrates how to securely share your meeting content? After you've recorded a meeting, and it has been processed by GoTo Connect, you can share your meeting content with others, even if they are not GoTo Connect customers. This content includes the video, the transcription, notes, and more.
How do I use video transcription and slides? (04:41)
This video demonstrates how to use the video transcription and slides option with GoTo Connect. Following a recorded meeting, GoTo Connect's AI technology transcribes your audio and assigns it to who was speaking. Also, if slides were shared, GoTo Connect will capture those.
How do I use notes and Smart Notes? (04:12)
This video demonstrates how to use notes and Smart Notes with GoTo Connect. During a meeting that is being recorded, the organizer can take in-session notes that are time-stamped. Following your meeting, GoTo Connect's AI-powered technology generates Smart Notes. These can be approved or deleted.
How do I send and receive MMS messages with GoToConnect? (04:29)
This video demonstrates how to send and receive MMS messages with GoToConnect. In order to use this feature, texting must be set up and enabled for the phone number and user in the admin portal. To learn more about what types of files can and cannot be sent via MMS, please refer to this article: https://support.goto.com/connect/help/which-file-types-are-supported-for-mms-on-the-gotoconnect-app.
How do I set up call forwarding with GoToConnect? (04:22)
With GoToConnect, you have the option to forward your office extension to another destination, whether that be another internal extension or an external number, like a cell phone. You can determine what happens when no one answers the call, or what happens in a situation in which the power is out in the building where your business phone is located.
How do I set up my Find Me Follow Me with GoTo Connect? (05:23)
This video demonstrates how to set up your Find Me Follow Me settings with Goto Connect. These settings are used to customize your line. You have options to add multiple ring steps and redirect callers to various destinations like your cell phone or a colleague's extension.
How do I send text and chat messages with GoToConnect? (04:16)
This video demonstrates how to send text and chat messages with GoToConnect. The chat option is automatically enabled for all internal office use. Texting permissions are enabled by your system administrator. When sending a message in GoToConnect, you can easily toggle what number you want to send a message from if you have multiple numbers. You also have the option to choose which number to send a message to if your recipient has more than one number.
How do I use the Meet Now feature in GoToConnect? (03:43)
This video demonstrates how to use the Meet Now feature with GoToConnect, which allows you to quickly begin a video conference with a coworker.
How to Receive Virtual Faxes via Your Line (01:54)
This video demonstrates how to receive virtual faxes via your line. This process is now accomplished through Jive Web. Faxes are converted to pdf files and are then sent to the email address that you specify.
GoToConnect: How do I use call parking? (03:28)
This video demonstrates how to use the call parking option with GoToConnect? Call parking is simply the option of putting a call on hold on one phone, and making it available for that call to be retrieved on a different phone.
How do I set up GoToConnect user access? (06:04)
This video demonstrates how to set up users and devices in your admin portal to be able to use GoTo Connect. Ensure that each user has the correct business email address listed, the setting enabled to allow web access, and be assigned a device profile.
Welcome to GoToConnect (02:07)
GoToConnect allows you to use your computer or smartphone like your business phone. Also, GoToConnect video conferencing comes fully loaded with HD video, screen sharing, and more!
GoTo Connect Overview (09:41)
This video provides an overview of GoTo Connect, which is a softphone that allows you to use your computer as your business phone. For more in-depth videos about this product, please view our playlist: https://www.youtube.com/playlist?list=PL1cRWWlpjGaN0STq6Bk72x22UL5Fy1ix4
View More -
GoTo Connect Mobile
Videos
GoTo Mobile Quick Start (07:47)
This video provides a quick overview of the GoTo mobile app. You'll have different options available to you depending on what GoTo solutions you have. This video reflects the account of a user who has GoTo Connect, as well as GoTo Meeting. If you'd like to learn more about the mobile app, please visit support.goto.com. If you are interested in video content regarding the GoTo mobile app, please visit this playlist: https://www.youtube.com/playlist?list=PL1cRWWlpjGaNp0X9CZlXfBEK7z7DlyglK 0:00 Introduction 0:58 Settings 1:55 Phone options: calls, voicemail, fax 3:10 Dial pad icon 3:17 Contacts: favorites, business, personal 3:57 Messages and channels 4:19 Meetings: upcoming and rooms 4:56 Contacts 5:36 Options when on an active call 6:30 Meeting options 7:37 End credits
How do I transfer a call with the GoTo mobile app? (01:50)
Transferring a call is an easy step while on the GoTo mobile app. When transferring, you can perform a direct transfer, a warm transfer, or send the call to a voicemail box. If you'd like to learn more about GoTo's solutions, please visit support.goto.com. 0:00 Introduction 0:20 Transfer a call 1:02 Transfer type 1:41 End credits
How do I manage my settings with the GoTo mobile app? (03:23)
This video demonstrates how to manage your settings with the GoTo mobile app. Many settings that you enable on the app will then also be enabled on your desktop version of GoTo. If you'd like to learn more about GoTo's solutions, please visit support.goto.com. 0:00 Introduction 0:31 Locate settings 0:55 Silence device and do not disturb 1:08 Calendar sync 1:22 Phone settings 2:43 Voicemail settings 2:57 Meetings settings 3:11 End credits
How do I forward all of my calls with the GoTo mobile app? (02:06)
With the GoTo mobile app, you can forward all of your calls to another internal extension, or external number. When you are ready to take calls again, call forwarding can also be disabled from the mobile app. If you are interested in learning more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:27 Set up call forwarding 1:24 Disable call forwarding 1:55 End credits
How do I sync my calendar with the GoTo mobile app? (04:04)
Office 365 and Google calendars can be synced with GoTo. Any calendar with a valid GoTo meeting link in either the location field or the main message of the email will appear under your upcoming meetings. If you are wondering how this process is done with the desktop app, please see this video: https://youtu.be/EPrloEdkmOY. If you'd like to learn more about GoTo products, please visit support.goto.com. 0:00 Introduction 1:04 Navigate to calendar sync 1:12 Local calendar option 1:42 Sync with Google or Office 365 2:33 Disconnect calendar 2:47 Enable local calendar 3:10 Calendar events displayed in Meetings tab 3:32 Join a meeting 3:53 End credits
How do I download and install the GoTo mobile app? (02:50)
The mobile app is available for download on your smartphone for Android and iPhone users. In order to log in, a system admin needs to have created a user profile for you in admin.goto.com that includes your name and business email address. An Android phone is used for this video, but the download and install steps will be very similar for iPhone users. 0:00 Introduction 0:08 Using the app checklist 0:38 Choosing the app store 0:52 Downloading and installing the app 1:39 Sign in or use the Meet option 2:05 Sign in 2:16 Enabling permissions 2:42 End Credits
How do I set up network callback on the mobile app? (02:43)
It can be frustrating to have your business calls drop while using the GoTo mobile app if your Wi-Fi signal is lost. Now, with the network callback option, you can continue calls in those situations using your cellular network. If you'd like to learn how to use your cellular network to make outbound calls with the GoTo mobile app, please see this video: https://youtu.be/LlAFi85B018 0:00 Introduction 0:34 Locating the Network callback option in the GoTo mobile app 1:33 How a call is reconnected with your cellular network 2:37 End credits
How do I use my cellular network to make calls in the GoTo mobile app using PSTN? (03:13)
Outbound calls in the GoTo mobile app can be made using your cellular network through an option known as PSTN, which stands for Public Switched Telephone Network. When you know that you will not have a reliable Wi-Fi signal, switch to this setting for your business calls. Even though you'll be using your personal cell number, when this setting is enabled, it will appear to callers that you are using your business phone number. Please note, when using this setting, cellular charges and fees associated with your carrier may apply. If you'd like to learn how to use the network callback option, which allows for your calls to use reconnect with your cellular network if your Wi-Fi signal drops, please see this video: https://youtu.be/V63eDCfsCrY. 0:00 Introduction 0:56 Locating the Call options for the GoTo app 1:19 Wi-Fi + Data (VoIP) & Cellular Network (PSTN) options 2:14 Using the Wi-Fi + Data (VoIP) option 2:33 Using the Cellular Network (PSTN) option 3:05 End Credits
How do I check my voicemail with the GoTo mobile app? (02:28)
You can check your GoTo voicemail messages with the mobile app anywhere you have cell service or access to a Wi-Fi signal without having to enter your voicemail password. You can also visually see details for things like who called you, when the message was left, and how long it lasted. Messages can be fast-forwarded or rewinded to quickly hear the parts most important to you. With the app, you can also leave yourself a note to help you remember what the message is about. Your GoTo voicemail account can be checked with the desktop/web app, the mobile app, dialable shortcuts, remotely by accessing your office extension, or even by having your messages be emailed to you. Here is a playlist that provides additional information for the different methods: https://youtube.com/playlist?list=PL1cRWWlpjGaM2rc5VfyOUT6q3vY_zXDD5 0:00 Introduction 0:24 Locating the Voicemail Messages 0:49 Filter Messages Types 1:02 Voicemail Details 1:16 Message Options 2:08 Add Message Notes 2:22 End Credits
How do I use presence monitoring with GoTo Connect? (01:57)
This video demonstrates how to use presence monitoring with GoTo Connect Desktop, Web, and Mobile. This feature allows you to know instantly see the call availability for others in your company.
How do I switch a call between devices? (02:36)
If you have multiple devices that share the same line, you can switch the call between them easily. The process involved with doing that is called a call flip.
How do I send and receive MMS messages with the GoTo Connect mobile app? (03:34)
This video demonstrates how to send and receive MMS messages with the GoTo Connect mobile app? Texting and SMS permissions must be set up in the admin portal for the phone number and user to be able to use this feature. To learn more about what types of files can and cannot be sent via MMS, please refer to this article: https://support.goto.com/connect/help/which-file-types-are-supported-for-mms-on-the-gotoconnect-app.
How do I lock my meetigs with the GoToConnect Mobile app? (02:07)
This video demonstrates how to lock your meetings with the GoToConnect Mobile app.
Where are the GoToConnect Mobile app settings for an Android phone? (02:47)
This video demonstrates where to find the Android settings for the GoToConnect Mobile app.
How do I start or join a meeting with the GoToConnect Mobile app? (03:39)
This video demonstrates how to start or join a meeting with the GoToConnect Mobile app.
How do I create a new contact with the GoToConnect Mobile app? (02:17)
This video demonstrates how to create a new contact in the GoToConnect Mobile app. This will only create a contact in GoToConnect, and will not add it to your cell phone or personal email contacts.
How do I select my line with the GoToConnect Mobile app? (01:14)
This video demonstrates how to select your line with the GoToConnect Mobile app. If you have more than one line assigned to you, you'll want to make sure that you're using the correct phone when doing things such as checking your voicemail and sending messages.
How do I use the meeting controls with the GoToConnect Mobile app? (03:35)
This video demonstrates how to use the meetings controls once you've started or joined a meeting with the GoToConnect Mobile app.
How do I place a call on hold with the GoToConnect Mobile app? (01:36)
This video demonstrates how to place a call on hold, and then resume it, with the GoToConnect Mobile app. It is also possible to place a call on hold, check another app on your phone, and then return to the call.
How do I start a 3-way call with the GoToConnect Mobile app? (01:28)
This video demonstrates how to start a 3-way call, or mini-conference call, with the GoToConnect Mobile app?
How do I turn do not disturb (DND) on and off with GoToConnect Mobile? (01:19)
This video demonstrates how to enable, and disable, do not disturb (DND) with the GoToConnect Mobile app.
Welcome to GoToConnect (02:07)
GoToConnect allows you to use your computer or smartphone like your business phone. Also, GoToConnect video conferencing comes fully loaded with HD video, screen sharing, and more!
How do I set up GoToConnect user access? (06:04)
This video demonstrates how to set up users and devices in your admin portal to be able to use GoTo Connect. Ensure that each user has the correct business email address listed, the setting enabled to allow web access, and be assigned a device profile.
View More - My Account
-
Phones & Accessories
Videos
VTech VSP726 -- How do I warm transfer a call? (01:34)
This video demonstrates how to perform a warm, or attended, transfer on a VTech VSP726 phone. A warm transfer places the current call on hold and initiates a call with the transfer destination to confirm whether the call is wanted or not.
Yealink T53W -- How do I modify my ringtone? (01:11)
Yealink T48S -- How do I check my voicemail? (00:56)
This video demonstrates how to access your voicemail features on a Yealink T48S phone.
Yealink T46S -- How do I place a call on hold? (00:43)
This video demonstrates how to place a call on hold, and then retrieve it again, on a Yealink T46S phone.
Yealink T40P -- How do I set up speed dial keys? (01:22)
This video demonstrates how to use the speed dial feature on your Yealink T40P telephone. Speed dial keys allow you to place a call by pressing a reduced number of keys, using additional line keys on your phone.
Yealink T40P -- How do I enable do not disturb (DND)? (00:58)
This video demonstrates how to enable and disable the Do Not Disturb (DND) feature on a Yealink T40P phone. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail.
Yealink T40P -- How do I set up call forwarding? (02:21)
This video demonstrates how to enable and disable the Call Forwarding feature on a Yealink T40P phone. Call forwarding allows you to automatically transfer any calls to your phone to another internal extension or external number.
VTech VSP736 -- How do I start a 3-way call? (01:30)
This video demonstrates how to set up a 3-way, or conference, call, on your VTech VSP736 phone. A 3-way call allows you to speak with two parties simultaneously, and essentially creating a mini-conference call on your line.
Cisco SPA504G -- How do I enable do not disturb (DND)? (00:54)
This video demonstrates how to enable and disable the Do Not Disturb (DND) feature on a Cisco SPA504G phone. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail.
Polycom VVX 600: Call Forwarding (01:19)
Learn how to enable and disable call forwarding on a Polycom VVX 600.
Polycom VVX 600: Do Not Disturb (DND) (00:37)
Learn how to enable and disable do not disturb on a Polycom VVX 600.
Polycom VVX 201 -- How do I start a 3-way call? (01:29)
This video demonstrates how to set up a 3-way call using a Polycom VVX 201 phone.
Polycom VVX 600: Hold (00:31)
Learn how to place a call on hold on a Polycom VVX 600.
Polycom VVX 600: Blind Transfer (00:41)
Learn how to blind transfer on a Polycom VVX 600.
Polycom VVX 600: Warm Transfer (01:03)
Learn to warm transfer on a Polycom VVX 600.
Yealink T40P -- How do I place a call on hold? (00:47)
This video demonstrates how to place a call on hold, and then retrieve it again, on a Yealink T40P phone.
Polycom VVX 600: Voicemail Access (00:42)
Learn how to access your voicemail on a Polycom VVX 600.
Polycom VVX 600: Speed Dial (01:51)
Learn how to update the speed dial contacts assigned to your line keys on a Polycom VVX 600.
Cisco SPA512G -- How do I blind transfer a call? (01:02)
This video demonstrates how to perform a blind transfer on a Cisco SPA512G phone. A blind transfer routes a call to another party without speaking to them first. The original call is then ended, and no confirmation is made to determine whether the transferred call is answered, or if the number is busy.
Polycom SoundPoint IP 550 -- How do I enable do not disturb (DND)? (00:57)
This video demonstrates how to enable and disable the Do Not Disturb (DND) feature on a Polycom SoundPoint IP 550 phone. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail.
Yealink T21P: How do I modify my ringtone? (01:17)
This video demonstrates how to modify the ringtone on a Yealink T21P.
Yealink T42G -- How do I check my voicemail? (01:33)
Jive is now GoTo Connect! This video demonstrates how to access your voicemail on a Yealink T42G telephone. The quickest way to access your voicemail is by pressing the envelope icon on your phone, but it can also be accessed by dialing *99.
Yealink T42G -- How do I set up speed dial? (02:05)
This video demonstrates how to use the speed dial feature on your Yealink T42G telephone. Speed dial keys allow you to place a call by pressing a reduced number of keys, using additional line keys on your phone.
Yealink T42G -- How do I start a 3-way call? (01:31)
This video demonstrates how to set up a 3-way, or conference, call, on your Yealink T42G phone. A 3-way call allows you to speak with two parties simultaneously, and essentially creating a mini-conference call on your line.
Yealink T53W -- How do I set up call forwarding? (02:13)
Polycom SoundStation IP 5000: Voicemail Access (00:44)
Learn how to access your voicemail on a Polycom SoundStation IP 5000.
Yealink T21P: How do I check my voicemail? (01:13)
This video demonstrates how to access your voicemail features on a Yealink T21P.
Yealink VP-59: How do I customize the buttons on my display? (02:24)
This video demonstrates how to customize the shortcuts on your Yealink VP-59. Shortcuts are stored in cells referred to as DSS keys. You can set these up for things like speed dial keys, or even a do not disturb shortcut.
Yealink VP-59: How do I set up and use call parking? (03:41)
This video demonstrates how to set up and use call parking on a Yealink VP-59. Call parking is the option of putting a call on hold on one phone and making it available for that call to be retrieved on a different phone.
Yealink VP-59: How do I modify my ringtone? (01:23)
This video demonstrates how to modify the ringtone on a Yealink VP-59.
Yealink VP-59: How do I set up speed dial? (02:05)
This video demonstrates how to set up the speed dial function on a Yealink VP-59. Speed dial keys allow for you to call favorite contacts without having to dial the entire number each time.
Yealink VP-59: How do I set up call forwarding? (02:53)
This video demonstrates how to set up call forwarding on a Yealink VP-59. Call forwarding allows you to automatically transfer any calls to your phone to another internal extension or external number.
Yealink VP-59: How do I enable do not disturb (DND)? (01:38)
This video demonstrates how to enable and disable the do not disturb (DND) on a Yealink VP-59. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail. Calls received during this time are logged in your missed calls.
Yealink VP-59: How do I start a 3-way call? (00:59)
This video demonstrates how to set up a 3-way, or conference call, on a Yealink VP-59. A 3-way call allows you to speak with two parties at the same time, and essentially creates a mini-conference call on your line.
Yealink VP-59: How do I check my voicemail? (01:13)
This video demonstrates how to access your voicemail features on a Yealink VP-59.
Yealink VP-59: How do I place a call on hold? (00:49)
This video demonstrates how to place a call on hold, and then retrieve it, on a Yealink VP-59.
Yealink VP-59: How do I blind transfer a call? (01:03)
This video demonstrates how to perform a blind transfer on a Yealink VP-59. A blind transfer routes a call to another party without speaking to them first. The original call is then ended, and no confirmation is made to determine whether the transferred call is answered, or if the number is busy.
Yealink VP-59: How do I warm transfer a call? (01:08)
This video demonstrates how to perform a warm, or attended, transfer on a Yealink VP-59. A warm transfer places a current call on hold and allows you to speak with the other party before transferring the call to them.
Cisco 8865: How do I set up and use call parking? (03:41)
This video demonstrates how to set up and use call parking on a Cisco 8865. Call parking is the option of putting a call on hold on one phone and making it available for that call to be retrieved on a different phone.
Cisco 8865: How do I modify my ringtone? (01:20)
This video demonstrates how to modify the ringtone on a Cisco 8865.
Cisco 8865: How do I set up speed dial? (01:16)
This video demonstrates how to set up the speed dial function on a Cisco 8865. Speed dial keys allow for you to call favorite contacts without having to dial the entire number each time.
Cisco 8865: How do I use call forwarding? (02:24)
This video demonstrates how to set up call forwarding on a Cisco 8865. Call forwarding allows you to automatically transfer any calls to your phone to another internal extension or external number.
Cisco 8865: How do I enable do not disturb (DND)? (00:51)
This video demonstrates how to enable and disable the do not disturb (DND) on a Cisco 8865. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail. Calls received during this time are logged in your missed calls.
Cisco 8865: How do I start a 3-way call? (00:54)
This video demonstrates how to set up a 3-way, or conference call, on a Cisco 8865. A 3-way call allows you to speak with two parties at the same time, and essentially creates a mini-conference call on your line.
Cisco 8865: How do I check my voicemail? (01:12)
This video demonstrates how to access your voicemail features on a Cisco 8865.
Cisco 8865: How do I place a call on hold? (00:36)
This video demonstrates how to place a call on hold, and then retrieve it, on a Cisco 8865.
Cisco 8865: How do I blind transfer a call? (01:03)
This video demonstrates how to perform a blind transfer on a Cisco 8865. A blind transfer routes a call to another party without speaking to them first. The original call is then ended, and no confirmation is made to determine whether the transferred call is answered, or if the number is busy.
Cisco 8865: How do I warm transfer a call? (01:07)
This video demonstrates how to perform a warm, or attended, transfer on a Cisco 8865. A warm transfer places a current call on hold and allows you to speak with the other party before transferring the call to them.
Cisco 8865: How do I set up and use call parking? (03:41)
This video demonstrates how to set up and use call parking on a Cisco 8865. Call parking is the option of putting a call on hold on one phone and making it available for that call to be retrieved on a different phone.
Cisco 8865: How do I modify my ringtone? (01:20)
This video demonstrates how to modify the ringtone on a Cisco 8865.
View More - Voice Features
- Voicemail
- SMS & Chat
-
Fax
Videos
How do I send and receive MMS messages with the GoTo Connect mobile app? (03:34)
This video demonstrates how to send and receive MMS messages with the GoTo Connect mobile app? Texting and SMS permissions must be set up in the admin portal for the phone number and user to be able to use this feature. To learn more about what types of files can and cannot be sent via MMS, please refer to this article: https://support.goto.com/connect/help/which-file-types-are-supported-for-mms-on-the-gotoconnect-app.
How do I send and receive MMS messages with GoToConnect? (04:29)
This video demonstrates how to send and receive MMS messages with GoToConnect. In order to use this feature, texting must be set up and enabled for the phone number and user in the admin portal. To learn more about what types of files can and cannot be sent via MMS, please refer to this article: https://support.goto.com/connect/help/which-file-types-are-supported-for-mms-on-the-gotoconnect-app.
View More -
Integrations
Integrate with the tools you use every day
-
Administration
Manage your system and pay your bill
-
Resources
Download GoTo App Customer Community Free New User Training What's New View all articles
-
GoTo Connect Desktop
Videos
How do I integrate my calendar with the GoTo desktop app? (04:02)
This video demonstrates how to integrate your Office 365 or Google calendar with the desktop or web versions of GoTo Connect. If you integrate your calendar in this way, it will also sync with the mobile app. After your calendar is integrated, any meeting with a valid GoTo link in the location or email message will appear in the upcoming meetings section of the app. Also, you'll receive notifications when sessions are about to begin. If you are wondering how this process is done with the mobile app, please see this video: https://youtu.be/026TZQ90rbk. If you'd like to learn more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:21 What calendar events sync with GoTo 0:53 Example of GoTo account not synced with calendar 1:17 Integrate calendar 2:29 Disconnect calendar 2:41 Example of GoTo account synced with calendar 3:04 Join a session from calendar link 3:12 Calendar notifications 3:50 End credits
How do I use breakout rooms during a GoTo session? (05:58)
Organizers and co-organizers can split meeting attendees into smaller groups for separate discussions. This is a great way to keep attendees engaged, manage conversations, and work in smaller groups. If using GoTo Meeting, breakout rooms must be enabled before a meeting begins. Watch this video if you have questions about how to enable that setting: https://youtu.be/c7XtGoJKG0o. Breakout rooms are automatically enabled for GoTo Training sessions. This video demonstrates how to create breakout rooms, assign people to rooms, use chat options, use the Assistance notifications, and how to move an attendee from one breakout room to another. If you have questions about GoTo products, please visit support.goto.com. 0:00 Introduction 0:33 Enable audio for session 0:42 Enable breakout rooms for GoTo Meeting and GoTo Training 1:19 Create breakout rooms 2:06 Preview proposed breakout rooms 2:30 Assign the organizer to a breakout room 2:37 Shuffle people option 2:55 Manage rooms button 3:15 Start breakout 3:28 Join breakout room as organizer during breakouts 3:42 Move attendee to a different room during breakouts 4:07 Chat option during breakout session for attendees 4:25 Assistance button 4:50 Chat options for organizer 5:09 Assign new attendee to room after breakouts start 5:29 End breakout sessions 5:49 End credits
How do I share my screen during a session with the GoTo desktop app? (06:30)
While using either the GoTo desktop app or web experience, screens can be shared during the session. You can elect to show everything displayed on a current screen, or elect to only show content from a single application, such as a Chrome browser. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:45 Share screen button 1:03 Option for sharing screen 1:16 Option for sharing an application 1:27 Presenters point of view when sharing screen 1:41 View options 2:06 Pop-out layout 2:40 Pause screen sharing 3:30 Resume sharing and share something else option 3:53 Stop sharing 4:04 Sharing audio with screen 4:27 Make an attendee a presenter so they can share their screen 5:20 Viewing another attendee's shared screen 5:36 Permanent setting to give attendees permission to share their screen 6:18 End credits
How do I dial into a GoTo session from my phone? (02:51)
There are instances when you need to use your phone to connect to audio for a GoTo session. That audio option can be selected before and during a session. You have the option to call a phone number that GoTo will supply to you. If you want to know more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:46 Select dial-in option before the session starts 1:49 Select dial-in option after the session starts 2:41 End credits
How do I manage my camera for a GoTo session? (02:45)
You have the option to manage your camera settings before and during a GoTo session with the desktop app. If you have more than one camera, you can also change which one you are using at any time. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:26 Preview camera before a session 0:47 Virtual background 1:17 Enable or disable your camera during a session 1:23 Switch devices during a session 2:34 End credits
How do I record a session with the GoTo deskop app? (02:16)
Meeting organizers and co-organizers have the ability to record GoTo meetings. Meetings being recorded can be paused and resumed if needed. Pausing and resuming the recording will not split the recording into multiple files. I will also demonstrate how to locate your recordings following the session in this video. If you want to learn more about GoTo's products, visit suppport.goto.com. 0:00 Introduction 0:33 Record button 0:47 Pause a recording 1:00 Resume a recording 1:19 Completing the recording process 1:35 Locate recorded meetings 2:05 End credits
How do I manage my audio devices for a session with the GoTo desktop app? (02:39)
With the GoTo desktop app, you have the option to select your audio devices before and during a session. You can also test your speakers by having GoTo play a simple tone to ensure that they are working. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:26 Select audio device before a session 0:54 Preview audio speaker by playing a simple tone 1:35 Enable or disable mic during a session 1:41 Switch audio devices during a session 2:29 End credits
How do I use remote control during a session in GoTo? (03:59)
Presenters, while sharing their screen, can give multiple attendees shared control of their keyboard and mouse. This allows others to move the mouse around their screen and use their keyboard for added collaboration. If you are interested in learning more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:52 Sharing your screen 1:44 View options 2:09 Giving an attendee remote control 2:45 Attendee's screen using remote control 3:14 Attendee using remote control 3:33 Revoke remote control access 3:50 End credits
How do I manage my contacts in the GoTo desktop app? (04:47)
Internal and external contacts can be managed from the GoTo desktop app. You can assign the favorite status to any of them for quick reference. Contacts can be searched for, and by hovering over their name, you have easy options for being able to call them, begin a chat conversation, or even start a video meeting. If you'd like to learn more about GoTo products, please visit https://support.goto.com. 0:00 Introduction 0:38 Navigating to the contact's icon 0:49 Favorites 1:01 Recent contact history 1:14 Search options 1:30 One-click options 1:56 Important information about internal contacts 2:08 Three ways to communicate with contacts 2:54 Favorite icon 3:06 Add a new contact 3:57 Edit contact information 4:17 Delete external contact 4:36 End credits
How do I download and install the GoTo desktop app? (02:11)
The desktop app of GoTo can be downloaded by Windows and Mac users. Please visit this page: https://link.goto.com/download-app to find the correct download link for your system. If you want to know how to download and install the GoTo mobile app, please view this video: https://youtu.be/O9gB-iS16m0. 0:00 Introduction 0:54 Download site for Apple and Windows users 1:30 Download and run the installation file 1:49 Sign-in or join a meeting 2:02 End credits
How do I share a recorded GoTo meeting? (03:26)
Not everyone can attend meetings when they are held. After a meeting has been recorded, the organizer or co-organizer can elect to share the meeting video, transcript, notes, and session info. They can also decide if the meeting is shared with anyone who has the link or a specified person. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:41 Navigating to recorded meetings 1:32 Sharing icon 1:42 Set link expiration date 1:58 Select who can access the recorded meeting 2:28 Choose what content to share 2:40 Downloads on option 2:58 Copy link button 3:20 End credits
How do I invite others to a GoTo meeting? (03:09)
There are multiple ways you can copy the information needed to invite someone to a GoTo meeting either before or after the event starts. You can decide to only send the meeting URL or include additional information like how to dial into a meeting with your phone if needed. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:37 Select the meeting you want to invite others to 0:53 Two options for sharing meeting link 1:40 Invite others to a meeting after it has started 3:02 End credits
How do I raise my hand during a meeting in GoTo and use the reaction feature? (02:22)
Raising your hand during an in-person meeting is a great way to get the attention of the presenter. GoTo provides a way to do this virtually! Quick reactions are icons that can be clicked to react to something during a meeting without speaking. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:26 Locating the react button 0:40 What does the organizer see if clicked 1:40 Using reactions 2:14 End credits
How do I change my meeting view options in GoTo? (02:30)
When it comes to viewing a GoTo meeting, you have options for how the screen is configured. You can pick and choose if you want to see certain things like only the person who is speaking, or only those who have active cameras. Also, when a screen is being shared, you can change your camera position. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:28 Locating the view drop-down list 0:40 Everyone view 0:54 Who's talking view 1:09 Active cameras view 1:30 Hide everyone 1:45 Camera position options 2:03 Show me my camera setting 2:24 End credits
How do I chat during a meeting in GoTo? (01:40)
During a GoTo meeting, attendees can send messages to each other. You can choose to send a message to everyone, only the meeting organizers, or only a certain individual. Within the Settings section, there is also an option to enable or disable chat notifications. Using the chat option is also a great way to share hyperlinks with others in the meeting. If you want to learn more about the GoTo meeting experience, please view this playlist: https://youtube.com/playlist?list=PL1cRWWlpjGaMZD0tLKo9Hr-T0cNN9N-pI 0:00 Introduction 0:18 Locating the chat icon 0:31 Selecting who to send the message to 0:57 Seeing the messages with and without the panel open 1:15 Chat notification setting 1:33 End credits
How do I add meeting passwords in GoTo? (03:32)
Meeting passwords are used to secure your meetings. If someone does not know the password, they will not be able to attend. The meeting password is created by the meeting organizer, or co-organizer, once they start the meeting. If you are interested in creating a one-time meeting, please view this video: https://youtu.be/p1sEbz5k0GA. If you want to create meetings that you'll use more than once, you can create a recurring meeting and use rooms. Here is a video about that topic: https://youtu.be/fEsgHSivMSk. 0:00 Introduction 0:36 Navigating to meetings 0:50 Add a password requirement to a new meeting 1:41 Password information in a meeting invite 2:01 Start a meet and create a password 2:35 Add a password requirement to a previously created meeting 3:25 End credits
How do I check my voicemail with the GoTo desktop app? (02:08)
When using the desktop app, you can check your GoTo voicemail from anywhere that you have access to a computer and an internet connection. Your GoTo voicemail account can be checked with the desktop/web app, the mobile app, dialable shortcuts, remotely by accessing your office extension, or even by having your messages be emailed to you. Here is a playlist that provides additional information for the different methods: https://youtube.com/playlist?list=PL1cRWWlpjGaM2rc5VfyOUT6q3vY_zXDD5 0:00 Introduction 0:29 Navigating to the Voicemail Tab 0:49 New Voicemail Notification 0:59 Voicemail Details 1:10 Additional Voicemail Options 1:25 Playing a Voicemail Message 2:03 End Credits
How do I send voicemail messages to my email address? (02:09)
GoTo customers can have their voicemail messages be emailed to any email account they like. If enabled, you can then choose mp3, wav, or wav 49 for your file format type. Your GoTo voicemail account can be checked with the desktop/web app, the mobile app, dialable shortcuts, remotely by accessing your office extension, or even by having your messages be emailed to you. Here is a playlist that provides additional information for the different methods: https://youtube.com/playlist?list=PL1cRWWlpjGaM2rc5VfyOUT6q3vY_zXDD5 0:00 Introduction 0:27 Navigating to the Voicemail Settings 0:52 Provide Email Address and Enable Setting 1:09 Select Audio Format 1:38 Delete Messages After Emailing Setting 2:03 End Credits
How do I use the Channels feature with the browser or desktop version of GoTo Connect? (03:40)
Using the Channels feature in GoTo Connect allows you to create group messaging conversations. If you have questions about how to enable this feature, please view this video: https://youtu.be/Z635EpVZEDs. 0:00 Introduction 0:43 Add a Channel 1:51 Leave a Channel 2:23 Add Team Members to Channel 3:22 Message Notifications 3:33 Credits
How do I use visual call parking with the desktop and browser versions of GoTo Connect? (06:50)
Visual call parking provides a much more dynamic way to put people on hold. Depending on which settings have been enabled for your account, you can see things like how long a person has been on hold, who placed the call, and the name or number of the person who has been call parked. Also, a parked call can be picked up by someone other than the one who initially parked the call. 0:00 Introduction 0:46 Visual Call Park Settings in GoTo Connect 1:36 How to park a call 4:19 No Information permission level 4:59 Limited Information permission level 5:36 Full Details permission level 6:22 How to answer a parked call 6:43 Credits
How do I use GoTo Connect to sync data between Microsoft Teams & Clio? (02:40)
Using the GoTo Connect Integration Tool allows users of Microsoft Teams to easily document incoming calls. Information like matters, activity categories, billable status, and call notes can be recorded and synced with Clio. Using the integration tool precisely records the duration of the call, which greatly helps with client billing. If you have questions about how to download and install the GoTo Connect Integration Tool, please view this video: https://youtu.be/Z0o7yZX9pXg.
How do I get my phone system and users ready for the holidays with GoTo Connect? (06:07)
This video demonstrates how to get your phone system and users ready for the holidays with GoToConnect. There are tasks that any users can do, and others that only system administrators can do. Any user can turn on call forwarding and record a temporary message. System Administrators need to check on the holiday schedule, record a temporary greeting, and attach the schedule and greeting to the company dial plan.
How do I use presence monitoring with GoTo Connect? (01:57)
This video demonstrates how to use presence monitoring with GoTo Connect Desktop, Web, and Mobile. This feature allows you to know instantly see the call availability for others in your company.
How do I switch between calls using GoTo Connect Desktop? (02:30)
This video demonstrates how to switch between active calls using GoTo Connect Desktop or Browser. Call cards help you know which call is active. You can have all of your calls on hold at once, but only one can be active at a time.
How do I switch a call between devices? (02:36)
If you have multiple devices that share the same line, you can switch the call between them easily. The process involved with doing that is called a call flip.
How do I securely share meeting content? (04:02)
This video demonstrates how to securely share your meeting content? After you've recorded a meeting, and it has been processed by GoTo Connect, you can share your meeting content with others, even if they are not GoTo Connect customers. This content includes the video, the transcription, notes, and more.
How do I use video transcription and slides? (04:41)
This video demonstrates how to use the video transcription and slides option with GoTo Connect. Following a recorded meeting, GoTo Connect's AI technology transcribes your audio and assigns it to who was speaking. Also, if slides were shared, GoTo Connect will capture those.
How do I use notes and Smart Notes? (04:12)
This video demonstrates how to use notes and Smart Notes with GoTo Connect. During a meeting that is being recorded, the organizer can take in-session notes that are time-stamped. Following your meeting, GoTo Connect's AI-powered technology generates Smart Notes. These can be approved or deleted.
How do I send and receive MMS messages with GoToConnect? (04:29)
This video demonstrates how to send and receive MMS messages with GoToConnect. In order to use this feature, texting must be set up and enabled for the phone number and user in the admin portal. To learn more about what types of files can and cannot be sent via MMS, please refer to this article: https://support.goto.com/connect/help/which-file-types-are-supported-for-mms-on-the-gotoconnect-app.
How do I set up call forwarding with GoToConnect? (04:22)
With GoToConnect, you have the option to forward your office extension to another destination, whether that be another internal extension or an external number, like a cell phone. You can determine what happens when no one answers the call, or what happens in a situation in which the power is out in the building where your business phone is located.
How do I set up my Find Me Follow Me with GoTo Connect? (05:23)
This video demonstrates how to set up your Find Me Follow Me settings with Goto Connect. These settings are used to customize your line. You have options to add multiple ring steps and redirect callers to various destinations like your cell phone or a colleague's extension.
How do I send text and chat messages with GoToConnect? (04:16)
This video demonstrates how to send text and chat messages with GoToConnect. The chat option is automatically enabled for all internal office use. Texting permissions are enabled by your system administrator. When sending a message in GoToConnect, you can easily toggle what number you want to send a message from if you have multiple numbers. You also have the option to choose which number to send a message to if your recipient has more than one number.
How do I use the Meet Now feature in GoToConnect? (03:43)
This video demonstrates how to use the Meet Now feature with GoToConnect, which allows you to quickly begin a video conference with a coworker.
How to Receive Virtual Faxes via Your Line (01:54)
This video demonstrates how to receive virtual faxes via your line. This process is now accomplished through Jive Web. Faxes are converted to pdf files and are then sent to the email address that you specify.
GoToConnect: How do I use call parking? (03:28)
This video demonstrates how to use the call parking option with GoToConnect? Call parking is simply the option of putting a call on hold on one phone, and making it available for that call to be retrieved on a different phone.
How do I set up GoToConnect user access? (06:04)
This video demonstrates how to set up users and devices in your admin portal to be able to use GoTo Connect. Ensure that each user has the correct business email address listed, the setting enabled to allow web access, and be assigned a device profile.
Welcome to GoToConnect (02:07)
GoToConnect allows you to use your computer or smartphone like your business phone. Also, GoToConnect video conferencing comes fully loaded with HD video, screen sharing, and more!
GoTo Connect Overview (09:41)
This video provides an overview of GoTo Connect, which is a softphone that allows you to use your computer as your business phone. For more in-depth videos about this product, please view our playlist: https://www.youtube.com/playlist?list=PL1cRWWlpjGaN0STq6Bk72x22UL5Fy1ix4
View More -
GoTo Connect Mobile
Videos
GoTo Mobile Quick Start (07:47)
This video provides a quick overview of the GoTo mobile app. You'll have different options available to you depending on what GoTo solutions you have. This video reflects the account of a user who has GoTo Connect, as well as GoTo Meeting. If you'd like to learn more about the mobile app, please visit support.goto.com. If you are interested in video content regarding the GoTo mobile app, please visit this playlist: https://www.youtube.com/playlist?list=PL1cRWWlpjGaNp0X9CZlXfBEK7z7DlyglK 0:00 Introduction 0:58 Settings 1:55 Phone options: calls, voicemail, fax 3:10 Dial pad icon 3:17 Contacts: favorites, business, personal 3:57 Messages and channels 4:19 Meetings: upcoming and rooms 4:56 Contacts 5:36 Options when on an active call 6:30 Meeting options 7:37 End credits
How do I transfer a call with the GoTo mobile app? (01:50)
Transferring a call is an easy step while on the GoTo mobile app. When transferring, you can perform a direct transfer, a warm transfer, or send the call to a voicemail box. If you'd like to learn more about GoTo's solutions, please visit support.goto.com. 0:00 Introduction 0:20 Transfer a call 1:02 Transfer type 1:41 End credits
How do I manage my settings with the GoTo mobile app? (03:23)
This video demonstrates how to manage your settings with the GoTo mobile app. Many settings that you enable on the app will then also be enabled on your desktop version of GoTo. If you'd like to learn more about GoTo's solutions, please visit support.goto.com. 0:00 Introduction 0:31 Locate settings 0:55 Silence device and do not disturb 1:08 Calendar sync 1:22 Phone settings 2:43 Voicemail settings 2:57 Meetings settings 3:11 End credits
How do I forward all of my calls with the GoTo mobile app? (02:06)
With the GoTo mobile app, you can forward all of your calls to another internal extension, or external number. When you are ready to take calls again, call forwarding can also be disabled from the mobile app. If you are interested in learning more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:27 Set up call forwarding 1:24 Disable call forwarding 1:55 End credits
How do I sync my calendar with the GoTo mobile app? (04:04)
Office 365 and Google calendars can be synced with GoTo. Any calendar with a valid GoTo meeting link in either the location field or the main message of the email will appear under your upcoming meetings. If you are wondering how this process is done with the desktop app, please see this video: https://youtu.be/EPrloEdkmOY. If you'd like to learn more about GoTo products, please visit support.goto.com. 0:00 Introduction 1:04 Navigate to calendar sync 1:12 Local calendar option 1:42 Sync with Google or Office 365 2:33 Disconnect calendar 2:47 Enable local calendar 3:10 Calendar events displayed in Meetings tab 3:32 Join a meeting 3:53 End credits
How do I download and install the GoTo mobile app? (02:50)
The mobile app is available for download on your smartphone for Android and iPhone users. In order to log in, a system admin needs to have created a user profile for you in admin.goto.com that includes your name and business email address. An Android phone is used for this video, but the download and install steps will be very similar for iPhone users. 0:00 Introduction 0:08 Using the app checklist 0:38 Choosing the app store 0:52 Downloading and installing the app 1:39 Sign in or use the Meet option 2:05 Sign in 2:16 Enabling permissions 2:42 End Credits
How do I set up network callback on the mobile app? (02:43)
It can be frustrating to have your business calls drop while using the GoTo mobile app if your Wi-Fi signal is lost. Now, with the network callback option, you can continue calls in those situations using your cellular network. If you'd like to learn how to use your cellular network to make outbound calls with the GoTo mobile app, please see this video: https://youtu.be/LlAFi85B018 0:00 Introduction 0:34 Locating the Network callback option in the GoTo mobile app 1:33 How a call is reconnected with your cellular network 2:37 End credits
How do I use my cellular network to make calls in the GoTo mobile app using PSTN? (03:13)
Outbound calls in the GoTo mobile app can be made using your cellular network through an option known as PSTN, which stands for Public Switched Telephone Network. When you know that you will not have a reliable Wi-Fi signal, switch to this setting for your business calls. Even though you'll be using your personal cell number, when this setting is enabled, it will appear to callers that you are using your business phone number. Please note, when using this setting, cellular charges and fees associated with your carrier may apply. If you'd like to learn how to use the network callback option, which allows for your calls to use reconnect with your cellular network if your Wi-Fi signal drops, please see this video: https://youtu.be/V63eDCfsCrY. 0:00 Introduction 0:56 Locating the Call options for the GoTo app 1:19 Wi-Fi + Data (VoIP) & Cellular Network (PSTN) options 2:14 Using the Wi-Fi + Data (VoIP) option 2:33 Using the Cellular Network (PSTN) option 3:05 End Credits
How do I check my voicemail with the GoTo mobile app? (02:28)
You can check your GoTo voicemail messages with the mobile app anywhere you have cell service or access to a Wi-Fi signal without having to enter your voicemail password. You can also visually see details for things like who called you, when the message was left, and how long it lasted. Messages can be fast-forwarded or rewinded to quickly hear the parts most important to you. With the app, you can also leave yourself a note to help you remember what the message is about. Your GoTo voicemail account can be checked with the desktop/web app, the mobile app, dialable shortcuts, remotely by accessing your office extension, or even by having your messages be emailed to you. Here is a playlist that provides additional information for the different methods: https://youtube.com/playlist?list=PL1cRWWlpjGaM2rc5VfyOUT6q3vY_zXDD5 0:00 Introduction 0:24 Locating the Voicemail Messages 0:49 Filter Messages Types 1:02 Voicemail Details 1:16 Message Options 2:08 Add Message Notes 2:22 End Credits
How do I use presence monitoring with GoTo Connect? (01:57)
This video demonstrates how to use presence monitoring with GoTo Connect Desktop, Web, and Mobile. This feature allows you to know instantly see the call availability for others in your company.
How do I switch a call between devices? (02:36)
If you have multiple devices that share the same line, you can switch the call between them easily. The process involved with doing that is called a call flip.
How do I send and receive MMS messages with the GoTo Connect mobile app? (03:34)
This video demonstrates how to send and receive MMS messages with the GoTo Connect mobile app? Texting and SMS permissions must be set up in the admin portal for the phone number and user to be able to use this feature. To learn more about what types of files can and cannot be sent via MMS, please refer to this article: https://support.goto.com/connect/help/which-file-types-are-supported-for-mms-on-the-gotoconnect-app.
How do I lock my meetigs with the GoToConnect Mobile app? (02:07)
This video demonstrates how to lock your meetings with the GoToConnect Mobile app.
Where are the GoToConnect Mobile app settings for an Android phone? (02:47)
This video demonstrates where to find the Android settings for the GoToConnect Mobile app.
How do I start or join a meeting with the GoToConnect Mobile app? (03:39)
This video demonstrates how to start or join a meeting with the GoToConnect Mobile app.
How do I create a new contact with the GoToConnect Mobile app? (02:17)
This video demonstrates how to create a new contact in the GoToConnect Mobile app. This will only create a contact in GoToConnect, and will not add it to your cell phone or personal email contacts.
How do I select my line with the GoToConnect Mobile app? (01:14)
This video demonstrates how to select your line with the GoToConnect Mobile app. If you have more than one line assigned to you, you'll want to make sure that you're using the correct phone when doing things such as checking your voicemail and sending messages.
How do I use the meeting controls with the GoToConnect Mobile app? (03:35)
This video demonstrates how to use the meetings controls once you've started or joined a meeting with the GoToConnect Mobile app.
How do I place a call on hold with the GoToConnect Mobile app? (01:36)
This video demonstrates how to place a call on hold, and then resume it, with the GoToConnect Mobile app. It is also possible to place a call on hold, check another app on your phone, and then return to the call.
How do I start a 3-way call with the GoToConnect Mobile app? (01:28)
This video demonstrates how to start a 3-way call, or mini-conference call, with the GoToConnect Mobile app?
How do I turn do not disturb (DND) on and off with GoToConnect Mobile? (01:19)
This video demonstrates how to enable, and disable, do not disturb (DND) with the GoToConnect Mobile app.
Welcome to GoToConnect (02:07)
GoToConnect allows you to use your computer or smartphone like your business phone. Also, GoToConnect video conferencing comes fully loaded with HD video, screen sharing, and more!
How do I set up GoToConnect user access? (06:04)
This video demonstrates how to set up users and devices in your admin portal to be able to use GoTo Connect. Ensure that each user has the correct business email address listed, the setting enabled to allow web access, and be assigned a device profile.
View More - My Account
-
Phones & Accessories
Videos
VTech VSP726 -- How do I warm transfer a call? (01:34)
This video demonstrates how to perform a warm, or attended, transfer on a VTech VSP726 phone. A warm transfer places the current call on hold and initiates a call with the transfer destination to confirm whether the call is wanted or not.
Yealink T53W -- How do I modify my ringtone? (01:11)
Yealink T48S -- How do I check my voicemail? (00:56)
This video demonstrates how to access your voicemail features on a Yealink T48S phone.
Yealink T46S -- How do I place a call on hold? (00:43)
This video demonstrates how to place a call on hold, and then retrieve it again, on a Yealink T46S phone.
Yealink T40P -- How do I set up speed dial keys? (01:22)
This video demonstrates how to use the speed dial feature on your Yealink T40P telephone. Speed dial keys allow you to place a call by pressing a reduced number of keys, using additional line keys on your phone.
Yealink T40P -- How do I enable do not disturb (DND)? (00:58)
This video demonstrates how to enable and disable the Do Not Disturb (DND) feature on a Yealink T40P phone. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail.
Yealink T40P -- How do I set up call forwarding? (02:21)
This video demonstrates how to enable and disable the Call Forwarding feature on a Yealink T40P phone. Call forwarding allows you to automatically transfer any calls to your phone to another internal extension or external number.
VTech VSP736 -- How do I start a 3-way call? (01:30)
This video demonstrates how to set up a 3-way, or conference, call, on your VTech VSP736 phone. A 3-way call allows you to speak with two parties simultaneously, and essentially creating a mini-conference call on your line.
Cisco SPA504G -- How do I enable do not disturb (DND)? (00:54)
This video demonstrates how to enable and disable the Do Not Disturb (DND) feature on a Cisco SPA504G phone. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail.
Polycom VVX 600: Call Forwarding (01:19)
Learn how to enable and disable call forwarding on a Polycom VVX 600.
Polycom VVX 600: Do Not Disturb (DND) (00:37)
Learn how to enable and disable do not disturb on a Polycom VVX 600.
Polycom VVX 201 -- How do I start a 3-way call? (01:29)
This video demonstrates how to set up a 3-way call using a Polycom VVX 201 phone.
Polycom VVX 600: Hold (00:31)
Learn how to place a call on hold on a Polycom VVX 600.
Polycom VVX 600: Blind Transfer (00:41)
Learn how to blind transfer on a Polycom VVX 600.
Polycom VVX 600: Warm Transfer (01:03)
Learn to warm transfer on a Polycom VVX 600.
Yealink T40P -- How do I place a call on hold? (00:47)
This video demonstrates how to place a call on hold, and then retrieve it again, on a Yealink T40P phone.
Polycom VVX 600: Voicemail Access (00:42)
Learn how to access your voicemail on a Polycom VVX 600.
Polycom VVX 600: Speed Dial (01:51)
Learn how to update the speed dial contacts assigned to your line keys on a Polycom VVX 600.
Cisco SPA512G -- How do I blind transfer a call? (01:02)
This video demonstrates how to perform a blind transfer on a Cisco SPA512G phone. A blind transfer routes a call to another party without speaking to them first. The original call is then ended, and no confirmation is made to determine whether the transferred call is answered, or if the number is busy.
Polycom SoundPoint IP 550 -- How do I enable do not disturb (DND)? (00:57)
This video demonstrates how to enable and disable the Do Not Disturb (DND) feature on a Polycom SoundPoint IP 550 phone. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail.
Yealink T21P: How do I modify my ringtone? (01:17)
This video demonstrates how to modify the ringtone on a Yealink T21P.
Yealink T42G -- How do I check my voicemail? (01:33)
Jive is now GoTo Connect! This video demonstrates how to access your voicemail on a Yealink T42G telephone. The quickest way to access your voicemail is by pressing the envelope icon on your phone, but it can also be accessed by dialing *99.
Yealink T42G -- How do I set up speed dial? (02:05)
This video demonstrates how to use the speed dial feature on your Yealink T42G telephone. Speed dial keys allow you to place a call by pressing a reduced number of keys, using additional line keys on your phone.
Yealink T42G -- How do I start a 3-way call? (01:31)
This video demonstrates how to set up a 3-way, or conference, call, on your Yealink T42G phone. A 3-way call allows you to speak with two parties simultaneously, and essentially creating a mini-conference call on your line.
Yealink T53W -- How do I set up call forwarding? (02:13)
Polycom SoundStation IP 5000: Voicemail Access (00:44)
Learn how to access your voicemail on a Polycom SoundStation IP 5000.
Yealink T21P: How do I check my voicemail? (01:13)
This video demonstrates how to access your voicemail features on a Yealink T21P.
Yealink VP-59: How do I customize the buttons on my display? (02:24)
This video demonstrates how to customize the shortcuts on your Yealink VP-59. Shortcuts are stored in cells referred to as DSS keys. You can set these up for things like speed dial keys, or even a do not disturb shortcut.
Yealink VP-59: How do I set up and use call parking? (03:41)
This video demonstrates how to set up and use call parking on a Yealink VP-59. Call parking is the option of putting a call on hold on one phone and making it available for that call to be retrieved on a different phone.
Yealink VP-59: How do I modify my ringtone? (01:23)
This video demonstrates how to modify the ringtone on a Yealink VP-59.
Yealink VP-59: How do I set up speed dial? (02:05)
This video demonstrates how to set up the speed dial function on a Yealink VP-59. Speed dial keys allow for you to call favorite contacts without having to dial the entire number each time.
Yealink VP-59: How do I set up call forwarding? (02:53)
This video demonstrates how to set up call forwarding on a Yealink VP-59. Call forwarding allows you to automatically transfer any calls to your phone to another internal extension or external number.
Yealink VP-59: How do I enable do not disturb (DND)? (01:38)
This video demonstrates how to enable and disable the do not disturb (DND) on a Yealink VP-59. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail. Calls received during this time are logged in your missed calls.
Yealink VP-59: How do I start a 3-way call? (00:59)
This video demonstrates how to set up a 3-way, or conference call, on a Yealink VP-59. A 3-way call allows you to speak with two parties at the same time, and essentially creates a mini-conference call on your line.
Yealink VP-59: How do I check my voicemail? (01:13)
This video demonstrates how to access your voicemail features on a Yealink VP-59.
Yealink VP-59: How do I place a call on hold? (00:49)
This video demonstrates how to place a call on hold, and then retrieve it, on a Yealink VP-59.
Yealink VP-59: How do I blind transfer a call? (01:03)
This video demonstrates how to perform a blind transfer on a Yealink VP-59. A blind transfer routes a call to another party without speaking to them first. The original call is then ended, and no confirmation is made to determine whether the transferred call is answered, or if the number is busy.
Yealink VP-59: How do I warm transfer a call? (01:08)
This video demonstrates how to perform a warm, or attended, transfer on a Yealink VP-59. A warm transfer places a current call on hold and allows you to speak with the other party before transferring the call to them.
Cisco 8865: How do I set up and use call parking? (03:41)
This video demonstrates how to set up and use call parking on a Cisco 8865. Call parking is the option of putting a call on hold on one phone and making it available for that call to be retrieved on a different phone.
Cisco 8865: How do I modify my ringtone? (01:20)
This video demonstrates how to modify the ringtone on a Cisco 8865.
Cisco 8865: How do I set up speed dial? (01:16)
This video demonstrates how to set up the speed dial function on a Cisco 8865. Speed dial keys allow for you to call favorite contacts without having to dial the entire number each time.
Cisco 8865: How do I use call forwarding? (02:24)
This video demonstrates how to set up call forwarding on a Cisco 8865. Call forwarding allows you to automatically transfer any calls to your phone to another internal extension or external number.
Cisco 8865: How do I enable do not disturb (DND)? (00:51)
This video demonstrates how to enable and disable the do not disturb (DND) on a Cisco 8865. Do Not Disturb stops your phone from ringing, and sends all your incoming calls directly to voicemail. Calls received during this time are logged in your missed calls.
Cisco 8865: How do I start a 3-way call? (00:54)
This video demonstrates how to set up a 3-way, or conference call, on a Cisco 8865. A 3-way call allows you to speak with two parties at the same time, and essentially creates a mini-conference call on your line.
Cisco 8865: How do I check my voicemail? (01:12)
This video demonstrates how to access your voicemail features on a Cisco 8865.
Cisco 8865: How do I place a call on hold? (00:36)
This video demonstrates how to place a call on hold, and then retrieve it, on a Cisco 8865.
Cisco 8865: How do I blind transfer a call? (01:03)
This video demonstrates how to perform a blind transfer on a Cisco 8865. A blind transfer routes a call to another party without speaking to them first. The original call is then ended, and no confirmation is made to determine whether the transferred call is answered, or if the number is busy.
Cisco 8865: How do I warm transfer a call? (01:07)
This video demonstrates how to perform a warm, or attended, transfer on a Cisco 8865. A warm transfer places a current call on hold and allows you to speak with the other party before transferring the call to them.
Cisco 8865: How do I set up and use call parking? (03:41)
This video demonstrates how to set up and use call parking on a Cisco 8865. Call parking is the option of putting a call on hold on one phone and making it available for that call to be retrieved on a different phone.
Cisco 8865: How do I modify my ringtone? (01:20)
This video demonstrates how to modify the ringtone on a Cisco 8865.
View More - Voice Features
- Voicemail
- SMS & Chat
-
Fax
Videos
How do I send and receive MMS messages with the GoTo Connect mobile app? (03:34)
This video demonstrates how to send and receive MMS messages with the GoTo Connect mobile app? Texting and SMS permissions must be set up in the admin portal for the phone number and user to be able to use this feature. To learn more about what types of files can and cannot be sent via MMS, please refer to this article: https://support.goto.com/connect/help/which-file-types-are-supported-for-mms-on-the-gotoconnect-app.
How do I send and receive MMS messages with GoToConnect? (04:29)
This video demonstrates how to send and receive MMS messages with GoToConnect. In order to use this feature, texting must be set up and enabled for the phone number and user in the admin portal. To learn more about what types of files can and cannot be sent via MMS, please refer to this article: https://support.goto.com/connect/help/which-file-types-are-supported-for-mms-on-the-gotoconnect-app.
View More
-
Setup Your Network
Optimize your network settings and equipment
-
Secure Access
Prevent unauthorized network access and fraudulent activity
-
Network Solutions
Get help with BC and WAN products
-
Resources
Download GoTo App Customer Community What's New View all articles
Articles
Articles
Articles
Articles
-
Setup
Learn how to set up the various aspects of your contact center
-
Roles
Learn about the tools available for each role
-
Analytics
Learn about the data and reports available to you
-
Resources
Download GoTo App Customer Community Free Admin Training What's New
Articles
Articles
Articles
Articles
-
Getting Started
Learn the basics of managing meetings and using GoTo Customer Engagement
-
Resources
Download GoTo App Text Campaigns Guide Customer Community Free New User Training