Presenters can grant other attendees shared control of the keyboard and mouse. This aids in collaboration as it allows them to move the mouse around your shared screen and use their own keyboard to type on it. Your mouse always has priority. You can override their mouse movements at any time to temporarily regain control without removing their access.
Note: This feature is only available for staff members (Presenters, panelists and organizers).
Notice: Seeing something different? This article addresses the classic experience. View Use remote control for the new GoTo experience.
- To give remote control access, select Give Keyboard and Mouse from the Screen Sharing pane, and then select the desired staff member.
Note: Attendees who joined via the browser app must switch to the desktop app and then be promoted to panelist to have keyboard and mouse control granted to them. Mobile attendees cannot use this feature.
Result: A check mark will appear next to the name of the person with remote control access.
- To temporarily take back control, type or move your mouse. Be sure to tell the person with keyboard and mouse control to resume controlling your screen when you're finished.
Result: The other person who was given control can continue to control your keyboard and mouse, but your actions will override their movements.
- To remove remote control access, select Give Keyboard and Mouse again from the Screen Sharing pane, and then select the name of the person with control.
Result: The check mark will disappear next to the name of the person the remote control access was removed from.
If you notice that your attendees are unable to use your keyboard and mouse within certain specific apps, it is due to a conflict with the
Windows Integrity Mechanism. It likely indicates that the app is running at a higher integrity level than the
GoTo Webinar desktop app. For example, if an app on your computer is running as admin (which uses a high integrity level), then other attendees will be unable to use your keyboard and mouse within it because the
GoTo Webinar desktop app runs at a medium security level. If you know that you want your attendees to be able to access an app that runs at a higher integrity level, you must launch
GoTo Webinar as an admin when you start your session (by right-clicking the app and selecting
Run as admin).