Are there limitations in the GoTo app?
The new experience is available on the GoTo app and the web (Google Chrome or Edge Chromium only). The GoTo Training team is currently working on a few known limitations in the new experience (which only apply to organizers who have enabled the new experience and their attendees.) We recommend using the new GoTo mobile app as an attendee to have full feature support.
- Materials added during the session will not automatically refresh, organizers will need to refresh the material section.
- Attendees connected to audio via phone cannot participate in breakout rooms.
- Attendees joining via the legacy mobile app will not show on the organizers report.
- Local recordings create files in a .WEBM format. Organizers will need to find a third-party converter to convert the .WEBM files to .MP4s.
| Features | Classic experience | New desktop app experience | New browser experience |
|---|---|---|---|
| Host a session (organizer) | ✓ | ✓ | ✓ |
| Joining sessions via web browser | ✓ (Will no longer be supported as of May 24, 2022) | ✗ | ✓ |
| Be promoted to co-organizer | ✓ | ✓ | ✓ |
| Share your camera | ✓ | ✓ | ✓ |
| Share your screen | ✓ | ✓ | ✓ |
| Share screen in "clean" mode | ✓ | ✗ | ✗ |
| Share a video | ✓ | ✓ | ✓ |
| Use flexible layout mode | ✗ | ✓ | ✗ |
| Include media sound | ✗ | ✓ | ✓ |
| Use cloud recording | ✓ | ✓ | ✓ |
| Use local recording | ✓ | ✓ | ✓ |
| Create breakout rooms | ✓ (Will no longer be supported as of May 24, 2022) | ✓ | ✓ |
| Use remote control | ✓ | ✓ | ✓ |
| Use drawing tools | ✓ | ✓ (Presenter only) | ✓ |
| Share and download materials | ✓ (Will no longer be supported as of May 24, 2022) | ✓ | ✓ |
| Chat logs | ✓ | ✗ | ✗ |