HELP FILE
Why should I switch to the GoTo app?
The GoToTraining team is currently working on these limitations in the new experience.
- The new experience is available on the GoTo app and the web (Google Chrome or Edge Chromium only).
- Use the new GoTo mobile app as an attendee to have full feature support.
- Materials added during the session will not automatically refresh. Organizers need to refresh the material section.
- Attendees connected to audio via phone cannot participate in breakout rooms.
- Local cloud recording creates files with a WEBM format and not a MP4. Organizers will need to find a third party converter to convert the WEBM files to MP4s.
Features | Classic experience | New desktop app experience | New browser experience |
---|---|---|---|
Host a session (organizer) | ✓ | ✓ | ✓ |
Joining sessions via web browser | ✓ (Will no longer be supported as of May 24, 2022) | ✗ | ✓ |
Be promoted to co-organizer | ✓ | ✓ | ✓ |
Share your camera | ✓ | ✓ | ✓ |
Share your screen | ✓ | ✓ | ✓ |
Share screen in "clean" mode | ✓ | ✗ | ✗ |
Share a video | ✓ | ✓ | ✓ |
Use flexible layout mode | ✗ | ✓ | ✗ |
Include media sound | ✗ | ✓ | ✓ |
Use cloud recording | ✓ | ✓ | ✓ |
Use local recording | ✓ | ✓ | ✓ |
Create breakout rooms | ✓ (Will no longer be supported as of May 24, 2022) | ✓ | ✓ |
Use remote control | ✓ | ✓ | ✓ |
Use drawing tools | ✓ | ✓ (Presenter only) | ✓ |
Share and download materials | ✓ (Will no longer be supported as of May 24, 2022) | ✓ | ✓ |
Chat logs | ✓ | ✗ | ✗ |
If you need to revert to the classic experience to access any of the features above, end the current session and enable the Use the classic GoToTraining setting at https://global.gototraining.com/training/settings.tmpl. Restart the session and you'll be launched in the classic desktop application.