HELP FILE
Are there limitations in the GoTo app?
The GoTo Training team is currently working on these limitations in the new experience.
These limitations only apply to organizers who have enabled the new experience and their attendees.
- The new experience is available on the GoTo app and the web (Google Chrome or Edge Chromium only).
- Use the new GoTo mobile app as an attendee to have full feature support.
- Materials added during the session will not automatically refresh. Organizers need to refresh the material section.
- Attendees connected to audio via phone cannot participate in breakout rooms.
- Attendees joining via the legacy mobile app will not show on the Organizers report.
- Local cloud recording creates files with a WEBM format and not a MP4. Organizers will need to find a third party converter to convert the WEBM files to MP4s.
| Features | Classic experience | New desktop app experience | New browser experience |
|---|---|---|---|
| Host a session (organizer) | ✓ | ✓ | ✓ |
| Joining sessions via web browser | ✓ (Will no longer be supported as of May 24, 2022) | ✗ | ✓ |
| Be promoted to co-organizer | ✓ | ✓ | ✓ |
| Share your camera | ✓ | ✓ | ✓ |
| Share your screen | ✓ | ✓ | ✓ |
| Share screen in "clean" mode | ✓ | ✗ | ✗ |
| Share a video | ✓ | ✓ | ✓ |
| Use flexible layout mode | ✗ | ✓ | ✗ |
| Include media sound | ✗ | ✓ | ✓ |
| Use cloud recording | ✓ | ✓ | ✓ |
| Use local recording | ✓ | ✓ | ✓ |
| Create breakout rooms | ✓ (Will no longer be supported as of May 24, 2022) | ✓ | ✓ |
| Use remote control | ✓ | ✓ | ✓ |
| Use drawing tools | ✓ | ✓ (Presenter only) | ✓ |
| Share and download materials | ✓ (Will no longer be supported as of May 24, 2022) | ✓ | ✓ |
| Chat logs | ✓ | ✗ | ✗ |
If you need to revert to the classic experience to access any of the features above, end the current session and enable the Use the classic GoTo Training setting at https://global.gototraining.com/training/settings.tmpl. Restart the session and you'll be launched in the classic desktop application.