HELP FILE

Security FAQs

    Review frequently asked security questions.

    How secure is GoTo Meeting?

    GoTo Meeting uses robust encryption mechanisms and protocols designed to ensure the confidentiality, integrity, and authenticity for data that is transmitted between the GoTo infrastructure and users, and data stored within the GoTo systems on behalf of its users for cloud recordings, transcriptions, and meeting notes.

    How do I use GoTo Meeting with firewalls?

    Our solutions use HTTP outbound connections to transparently enable screen-sharing sessions, even with corporate firewalls in place. In most cases, organizers and attendees can connect to GoTo's servers without re-configuring firewall settings.

    Where can I find GoTo Meeting's Security White Paper?

    You can view our Security White Paper here. You can find more details on our data security measures and encryption.

    Can my computer get a virus from downloading the software or attending a session?

    No, neither organizers nor attendees can catch or be exposed to viruses from downloading our software. We continuously monitor our development environment for viruses and malware, and all of our downloadable software is digitally signed to prevent tampering by third parties. The warning message customers might see when they install the software is a default message displayed by their browser whenever they download executable files.

    Do I need to set my browser to accept cookies to use your website?

    You can browse our website without having cookies enabled. However, if you need to log in to an existing account, you will need to adjust your browser's privacy settings to accept cookies. We primarily use cookies to provide you with secure access to your account.

    Is GoTo Meeting GDPR compliant?

    Yes, all of GoTo's products are compliant with General Data Protection Regulation (GDPR), also known as EU-DSGVO. Learn more on our GDPR Resource Center.