product icon

Security FAQs

Review frequently asked security questions.

How secure is GoTo Meeting?

GoTo Meeting uses robust encryption mechanisms and protocols designed to ensure the confidentiality, integrity, and authenticity for data that is transmitted between the GoTo infrastructure and users, and data stored within the GoTo systems on behalf of its users for cloud recordings, transcriptions, and meeting notes.

How do I use GoTo Meeting with firewalls?

Our solutions use HTTP outbound connections to transparently enable screen-sharing sessions, even with corporate firewalls in place. In most cases, organizers and attendees can connect to GoTo's servers without re-configuring firewall settings.

Where can I find GoTo Meeting's Security White Paper?

You can view our Security White Paper here. You can find more details on our data security measures and encryption.

Can my computer get a virus from downloading the software or attending a session?

No, neither organizers nor attendees can catch or be exposed to viruses from downloading our software. We continuously monitor our development environment for viruses and malware, and all of our downloadable software is digitally signed to prevent tampering by third parties. The warning message customers might see when they install the software is a default message displayed by their browser whenever they download executable files.

Do I need to set my browser to accept cookies to use your website?

You can browse our website without having cookies enabled. However, if you need to log in to an existing account, you will need to adjust your browser's privacy settings to accept cookies. We primarily use cookies to provide you with secure access to your account.

Is GoTo Meeting GDPR compliant?

Yes, all of GoTo's products are compliant with General Data Protection Regulation (GDPR), also known as EU-DSGVO. Learn more on our GDPR Resource Center.

How do I prevent unknown or uninvited attendees in my meeting?

Employ one or more of the following methods to ensure unwanted guests don't enter your session:

How do I minimize PHI collection and support my HIPAA compliance requirements?

There are a couple security settings GoTo Meeting account admins and organizers can configure to minimize potential Protected Health Information (PHI) collection and support their own HIPAA requirements.

What account admins can do:
  • Turn off recording capabilities. Disable recording from the User Settings so no organizers on the account can access or change this setting. Learn more.
  • Turn off chatting capabilities. Disable chat from the User Settings so meeting participants cannot chat while in session. Learn more.
  • Don’t let attendees start the meeting without the organizer. Disable organizer-less meetingcapabilities from the User Settings so attendees cannot start a meeting without the organizer. Learn more.
  • Turn off Business Messaging. Disable Business Messing from the Admin Settings so users cannot chat, share files, or talk to external users from the GoTo Meeting Hub. Learn more.
What organizers can do:
  • Password protect your meetings. Require attendees to enter a meeting password when they join. For security reasons, GoTo Meeting does not send the password for you – you must include the password in the meeting invite or send it to attendees in other ways (email, chat, etc.). Learn more.
  • Lock your meeting once you’re in session. To prevent unexpected attendees from joining your current session, lock your meetings. You’ll be notified when an attendee attempts to join and cane easily connect all waiting attendees to the meeting by unlocking. Learn more.
  • Dismiss attendees you don’t recognize. If there is an unidentified attendee or a name you don't recognize, excuse them from the meeting. They will immediately be removed from the session and notified. Learn more.
  • Schedule one-time meetings. To generate a new meeting ID and dial-in audio information, schedule a one-time meeting rather than a recurring meeting room. Learn more.