HELP FILE

Allowlisting and Firewall Configuration

    If you or your company uses firewall allowlist to restrict network access to only specific websites or software, then you can use the information below to ensure that your service can connect.

    See our Customer Community to subscribe to notifications when firewall information is updated. Click Subscribe to be notified.

    Notice: Looking for LastPass information? Please see LastPass Allowlisting and Firewall Configuration.

    Ports

    Our GoTo products are configured to work with the following ports.

    Port Purpose
    Outbound TCP 443 Required, used by all products. Needs to support WebSocket connections over HTTPS
    Outbound TCP 80 Recommended, used for in-session communication
    UDP 8200 Recommended, used for integrated Voice over IP (VoIP) and in-session communication
    UDP 1853 Recommended, used for integrated webcam video support and Voice over IP (VoIP) and in-session communication

    TCP 1720

    TCP 3000-4000

    UDP 3000-4000

    UDP 45000-49999 Used by GoTo Room for STUN traffic
    UDP 123 Used by GoTo Room devices for time synchronization

    SIP 5060

    SIP 5061

    Used for GoTo Room, InRoom Link video conference systems, and Jive
    Inbound connections Not required

    Domains

    For most firewall or proxy systems, we recommend specifying an allowlist of DNS names for GoTo services so that outbound connections can be made. The list of GoTo domains currently includes (but is not limited to) the lists below.

    Universally Required Allowlisting

    Domain Description/Purpose
    api.filepicker.io

    Third-party file-hosting service

    This will soon change to *.filestackapi.com.

    *app.goto.com Product domain used by multiple GoTo products
    *.cdngetgo.com CDN used by multiple GoTo products
    *.clientstream.launchdarkly.com Third-party feature testing service
    *.cloudfront.net Third-party CDN
    *.expertcity.com Corporate domain used by multiple GoTo products
    *.filestackapi.com

    Third-party file-hosting service

    (NEW! FilePicker has changed their name)

    *.getgo.com Product domain used by multiple GoTo products
    *.getgocdn.com CDN used by multiple GoTo products
    *.getgoservices.com Product domain used by multiple GoTo products
    *.getgoservices.net Product domain used by multiple GoTo products
    *.goto.com Product domain used by multiple GoTo products
    *.goto-rtc.com Real-time communication service used by multiple products
    *.ingest.sentry.io Third-party error tracking service
    *.launchdarkly.com Third-party feature testing service
    *.logmein.com Corporate domain used by multiple GoTo products
    *.logmeininc.com Corporate domain used by multiple GoTo products
    *logmein.eu Corporate domain used by multiple GoTo products
    *.raas.io Real-time communication service used by multiple GoTo products
    *.accounts.logme.in Corporate domain used by multiple GoTo products
    *.internap.net Powers updates to multiple GoTo products
    *.internapcdn.net Powers updates to multiple GoTo products

    GoTo Meeting

    GoTo Meeting Domains
    *.gotomeet.at
    *.gotomeet.me
    *.gotomeeting.com
    *.joingotomeeting.com
    *.openvoice.com
    *psyjs-cdn.personify.live
    *psyjs-cdn.nuvixa.com

    GoTo

    Please note that you must also allowlist all domains listed for GoToConnect.

    GoTo Domains
    meet.goto.com
    goto-desktop.s3.amazonaws.com

    GoTo Room

    Please note that you must also allowlist all domains listed for GoTo Meeting.

    GoTo Room Domains
    *.dolbyvoice.com (for GoTo Room with Dolby Voice only)
    *.google-analytics.com
    *.gotoconference.com
    *.gotoroom.com
    *.jive.com
    *.jiveip.net
    *.jmp.tw

    GoTo Webinar

    GoTo Webinar Domains
    *.gotowebinar.com
    *.joinwebinar.com
    *.webinar.com
    *.gotostage.com
    *.cdn.walkme.com
    *psyjs-cdn.personify.live
    *psyjs-cdn.nuvixa.com

    GoTo Training

    GoTo Training Domains
    *.gototraining.com
    *google.com
    *.googleapis.com
    *.jointraining.com
    *.firebaseio.com
    *.firebaseapp.com
    *.cdn.walkme.com

    OpenVoice

    OpenVoice Domains
    *.openvoice.com

    GoToConnect

    GoToConnect Domains
    *.hvoice.net
    *.jive.com
    *.jmp.tw
    *.onjive.com
    *.rtcprov.net

    GoToConnect IP Range Blocks

    For more detailed information, please see What are GoToConnect's IP blocks?

    Description Block Netmask Wildcard
    GoToConnect Block 1 199.36.248.0/22 255.255.252.0 0.0.3.255
    GoToConnect Block 2 199.87.120.0/22 255.255.252.0 0.0.3.255
    GoToConnect Block 3 162.250.60.0/22 255.255.252.0 0.0.3.255
    GoToConnect Block 4 45.12.196.0/22 255.255.252.0 0.0.3.255
    GoToConnect Block 5 202.173.24.0/21 255.255.248.0 0.0.7.255
    GoToConnect Block 6 173.199.0.0/18 255.255.192.0 0.0.63.255
    GoToConnect Block 7 23.239.224.0/19 255.255.224.0 0.0.31.255
    GoToConnect IPv6 2606:CB00::/32

    GoToAssist

    GoToAssist Domains
    *.assist.com
    *.fastsupport.com
    *.go2assist.me
    *.gofastchat.com
    *.gotoassist.com
    *.gotoassist.at
    *.gotoassist.me
    *.helpme.net
    *.logmeinrescue.com
    *.tokbox.com
    static.opentok.com
    enterprise.opentok.com
    api.opentok.com
    anvil.opentok.com
    hlg.toxbox.com (Required for GoToAssist Seeit only)

    GoToMyPC

    GoToMyPC Domains
    *.gotomypc.com

    Rescue

    Rescue Domains
    *.LogMeIn123.com
    *.123rescue.com
    *.support.me
    *.logmeinrescue.com
    *.logmeinrescue.eu
    *.logmeinrescue-enterprise.com (Powers account-specific Rescue features, not required for standard accounts)
    *.logmein-gateway.com

    Rescue Lens

    Rescue Lens Domains
    *.logmeinrescue.com
    *.logmeinrescue-enterprise.com (only required for Enterprise accounts)

    Join.me

    Join.me Domains
    *.join.me

    Hamachi

    Hamachi Domains
    *.hamachi.cc

    Pro & Central

    Pro/Central Domains Feature Supported
    *.logmeinusercontent For files stored and shared using the Pro Files feature
    *.browse.logmeinusercontent.com For files stored and shared using the Pro Files feature
    lmi-antivirus-live.azureedge.net For Central - Antivirus
    lmi-appupdates-live.azureedge.net For Central - Application updates

    Important considerations for allowlisting by IP Ranges

    It is recommended to use wildcard rules whenever possible while allowlisting or blocking any GoTo services on your network as sub-domains of the domains listed above are included. Also, the client-to-host connection uses peer-to-peer connections, encrypted within an HTTPS tunnel where data is encrypted with AES-256 symmetric cipher.

    Use of IP ranges instead of domain names for the firewall configuration is discouraged unless absolutely necessary because our IP ranges and those of our provider networks need to be periodically audited and modified, creating additional maintenance for your network. These changes are necessary to continue to provide the maximum performance for our GoTo products. Maintenance and failover events within our infrastructure may cause you to connect to servers within any of the ranges.

    If your firewall includes a content or application data scanning filter, this may cause a block or latency, which would be indicated in the log files for the filter. To address this problem, verify that the domains or IP ranges will not be scanned or filtered by specifying exception domains or IP ranges. If your security policy requires you to specify explicit domain or IP ranges, then configure your firewall exceptions for outbound TCP ports 8200, 443, and 80 as well as UDP ports 8200 and 1853 for the GoTo domains or IP ranges, including those of our third-party provider networks.

    server / Data Center IP addresses for use in firewall configurations

    Equivalent specifications in 3 common formats

    Assigned Range by Block Numeric IP Address Range Netmask Notation CIDR Notation
    Block 1 216.115.208.0 – 216.115.223.255 216.115.208.0 255.255.240.0 216.115.208.0/20
    Block 2 216.219.112.0 – 216.219.127.255 216.219.112.0 255.255.240.0 216.219.112.0/20
    Block 3 67.217.64.0 – 67.217.95.255 67.217.64.0 255.255.224.0 67.217.64.0/19
    Block 4 173.199.0.0 – 173.199.63.255 173.199.0.0 255.255.192.0 173.199.0.0/18
    Block 5 206.183.100.0 – 206.183.103.255 206.183.100.0 255.255.252.0 206.183.100.0/22
    Block 6 68.64.0.0 – 68.64.31.255 68.64.0.0 255.255.224.0 68.64.0.0/19
    Block 7 23.239.224.0 – 23.239.255.255 23.239.224.0 255.255.224.0 23.239.224.0/19
    Block 8 158.120.16.0 - 158.120.31.255 158.120.16.0 255.255.240.0 158.120.16.0/20
    Block 9 202.173.24.0 – 202.173.31.255 202.173.24.0 255.255.248.0 202.173.24.0/21
    Block 10 78.108.112.0 – 78.108.127.255 78.108.112.0 255.255.240.0 78.108.112.0/20
    Block 11 185.36.20.0 – 185.36.23.255 185.36.20.0 255.255.252.0 185.36.20.0/22
    Block 12 188.66.40.0 – 188.66.47.255 188.66.40.0 255.255.248.0 188.66.40.0/21
    Block 13 45.12.196.0 – 45.12.199.255 45.12.196.0 255.255.252.0 45.12.196.0/22
    Block 14 162.250.60.0 – 162.250.63.255 162.250.60.0 255.255.252.0 162.250.60.0/22
    Block 15 199.36.248.0 – 199.36.251.255 199.36.248.0 255.255.252.0 199.36.248.0/22
    Block 16 199.87.120.0 – 199.87.123.255 199.87.120.0 255.255.252.0 199.87.120.0/22
    Block 17 103.15.16.0 – 103.15.19.255 103.15.16.0 255.255.252.0 103.15.16.0/22
    Block 18 64.74.17.0 – 64.74.17.255 64.74.17.0 255.255.255.0 64.74.17.0/24
    Block 19 64.74.18.0 – 64.74.19.255 64.74.18.0 255.255.254.0 64.74.18.0/23
    Block 20 64.74.103.0 – 64.74.103.255 64.74.103.0 255.255.255.0 64.74.103.0/24
    Block 21 64.94.18.0 – 64.94.18.255 64.94.18.0 255.255.255.0 64.94.18.0/24
    Block 22 64.94.46.0 – 64.94.47.255 64.94.46.0 255.255.254.0 64.94.46.0/23
    Block 23 64.95.128.0 – 64.95.129.255 64.95.128.0 255.255.254.0 64.95.128.0/23
    Block 24 66.150.108.0 – 66.150.108.255 66.150.108.0 255.255.255.0 66.150.108.0/24
    Block 25 69.25.20.0 – 69.25.21.255 69.25.20.0 255.255.254.0 69.25.20.0/23
    Block 26 69.25.247.0 – 69.25.247.255 69.25.247.0 255.255.255.0 69.25.247.0/24
    Block 27 95.172.70.0 – 95.172.70.255 95.172.70.0 255.255.255.0 95.172.70.0/24
    Block 28 111.221.57.0 – 111.221.57.255 111.221.57.0 255.255.255.0 111.221.57.0/24

    IPv6 addresses space

    Assigned by Block Classless Inter-Domain Routing (CIDR) format
    Block 1 2620:0:c70::/48
    Block 2 2a04:6660::/30

    Data Centers

    We scale our services with third-party cloud and carrier networks for improved performance. To ensure continuous up-time, we also maintain data centers in the following regions:

    • U.S.: Nevada, Virginia, Michigan
    • Global: Germany, Australia
    • Global Public Cloud (including, but not limited to): California, Oregon, Virginia, Singapore, Australia, Japan
    • Content Delivery Public Cloud (including, but not limited to): California, Washington, Texas, Indiana, Missouri, New Jersey, Brazil, United Kingdom, Amsterdam, Germany, France, Italy, Hong Kong, Japan, Singapore

    Email domains

    • @goto.com
    • @logmein.com
    • customerService@s.logmein.com
    • @s.logmein.com
    • @care.gotomeeting.com
    • @m.gotomeeting.com
    • @care.gotomypc.com
    • @care.gotoassist.com
    • @care.gotowebinar.com
    • @care.gototraining.com
    • @jive.com
    • @m.join.me
    • @t.join.me
    • @m.logmein.com
    • @t.logmein.com