HELP FILE

General GoToMeeting Troubleshooting FAQs

Review frequently asked GoToMeeting troubleshooting questions.

I never received my GoToMeeting invitation email. What should I do?

It's possible that your email server blocked the invitation email. If you're in a corporate environment and don't have the ability to check email in a spam folder, check with your administrator to see if the invitation can be resent.

How long will my past meetings appear in my Meeting History?

Past meetings will appear in your meeting history for 90 days after a meeting's scheduled end time. If you're on a GoToMeeting corporate plan, you can view meeting history up to 12 months after a meeting's scheduled end date.

What happens when I stop showing my screen? What do my attendees see?

When you click the Stop button, your attendees will see the default Viewer until you resume screen sharing. If you're on a GoToMeeting corporate plan, you can customize the Waiting Room and display a logo to attendees.

Are there any files or folders left on an attendee's computer after the session ends?

Some downloaded files do remain after a meeting so that attendees can join future meetings more quickly (without having to download all the files again). The app may be installed on attendees' computers. These files are inactive, will not consume system resources, do not compromise security and perform no functions until the attendee joins another meeting and the files are engaged by a new Meeting ID. If desired, an attendee may uninstall all GoToMeeting files using the Add/Remove Programs feature in the Windows control panel.

If the option to save chat logs is enabled, attendees will see their chat history stored by default in the My Documents folder. They may also see GoToMeeting log files stored in %temp%\LogMeInLogs\gotomeetingon Windows computers and ~/Library/Logs/com.logmein.gotoopener/ on Macs.

Is there a charge for using GoToMeeting's integrated audio?

GoToMeeting is packaged with both VoIP and a telephone conferencing at no extra cost. You may decide to use one or both of these services or choose another method of connecting to audio during meetings. Our phone conference service provides a toll-based phone number that meeting participants can dial. Participants are then charged their standard long-distance rate for calling a toll-based number, just as if they made a regular long-distance call. There is no additional charge for the conferencing feature. If attendees wish to avoid incurring long-distance charges, then they can join the meeting with VoIP. Please see Integrated Toll-Free Audio for information on how to provide your attendees a toll-free option.  

Is video streaming supported in GoToMeeting?

While we do not yet support streaming video, our GoToMeeting technology is fast enough to keep up with screen changes on the desktop, so it appears as if it is streaming video.

Because more data is being sent to all meeting attendees, bandwidth usage will increase for all meeting participants. The amount will depend on the resolution and length of the video.

Also, certain versions of Windows Media Player with Microsoft DirectX (an advanced suite of multimedia application programming interfaces, or APIs, built into Microsoft Windows operating systems) will not display the video.

To enable video display for your meetings, you need to disable Hardware Overlay for your player. Please see your media player's help section for instructions on disabling Hardware Overlay.

Can I change a meeting in Outlook without going into GoToMeeting to change the time manually?

No, once you generate the invitations and calendar event, you must change the meeting time in GoToMeeting if you want to reschedule the meeting.

What happens if I have two monitors?

You can choose to either display one or both of the monitors. However, sharing two monitors may cause problems of resolution and visibility for your attendees if you display both monitors simultaneously.