HELP FILE

How do I manage my phone audio with keypad commands?

    When you are connected via Phone audio, you can use your phone's keypad to manage the audio of the conference call. Below is a list of the different keypad commands that are available.

    All participants

    • *3 – Turn "on-hold" beeps on or off
    • *4 – Hear a menu of keypad commands available to you.
    • *6 – Mute or unmute your audio.

    Organizers only

    • *2 – Hear the number of attendees currently dialed in via phone.
    • *7 – Record the meeting. After pressing the command, you must press 1 to start the recording. Press *7 and then 1 again to stop recording.
    • *5 – Change the "listening mode" of all attendees. Pressing this command repeatedly will cycle through the following modes:
      • Soft mute: All attendees are automatically muted, but they can unmute themselves if desired.
      • Hard mute: All attendees are automatically muted and cannot unmute themselves.
      • Unmute: All attendees are automatically unmuted (default mode).
    • *8 – Change the "chime controls". Pressing this command repeatedly will cycle through the following modes: 
      • Both entry and exit chimes on (default).
      • Both entry and exit chimes off (default if starting meetings by phone).
    • *09 – Report audio issues with a 60 second recording. If you hear a "Your entry is not valid" response, select *0.