HELP FILE

Compare Join Methods

GoToMeeting lets you join sessions from anywhere, no matter what kind of device you're using. You can join using the desktop app, the browser-based Web App, or your phone or tablet.

When you join a meeting, the features and tools that are available to you will vary depending on various things (like your operating system or web browser type). See below to learn more about the different join methods, as well as the differences between join methods.

Available join methods

There are 3 basic ways that you can join a session, as shown below.

Web App Desktop app Mobile apps
No download required – Join online from a web browser on your Windows, Mac, Linux or Google Chrome OS computer Desktop app required – Join from software downloaded onto your Windows or Mac computer Mobile app required – Join on the go from your mobile phone or tablet
Benefits:
  • Get into session quickly and easily
  • Join from almost any computer, even if not compatible with the desktop app
Benefits:
  • Access the full suite of features and tools
  • Use the full Control Panel to facilitate meetings
Benefits:
  • Join sessions on the go with one click
  • Present content using a virtual whiteboard (iPad only)
Resources: Resources: Resources:
Available on all subscription plans Available on paid subscription plans only Available on all subscription plans

Which method will I join with?

If you join using a computer, you can choose whether you can want to join from the web or from the desktop app. then. Use the chart below to see which method you will use. Learn more about system requirements.

GoToMeeting Starter, Pro and Plus Plans table

Operating System Google Chrome v57+ Other browsers

Compatible with the desktop app:

  • Windows 7 or later
  • Mac OS X 10.9 or later
Web App +Host or join sessionsComputer or phone audio Desktop app Host or join sessionsComputer or phone audio

Not compatible with the desktop app:

  • Windows Vista or earlier
  • Mac OS X 10.8 or earlier
  • Linux/Ubuntu
  • Google Chrome OS
Web App Host or join sessionsComputer or phone audio Web Viewer * Join sessions onlyPhone audio only
Note:
  • + These attendees will be launched into session using the Web App unless the organizer has disabled it in their account settings or they already have the desktop app installed on their computer.
  • * The Web Viewer is an older, Adobe Flash-based version of the new Web App (which is the current HTML5-based version). Adobe Flash must be enabled in order for attendees to be launched into session. Otherwise, they should switch to Google Chrome. Learn more.

GoToMeeting Free Plan table

Operating System Google Chrome v57+ Other browsers
  • Windows
  • Mac
  • Linux
  • Google Chrome OS
Web App Host or join sessionsComputer or phone audio Not available

Join Methods: Feature comparison chart

The features that are available to you will vary depending on how you join! In addition, Web App features will vary depending on your web browser and mobile app features will vary depending on your operating system.

Session Features Desktopsoftware

Webbrowser

Mobileapps
Join a session (attendee)   Varies by browser  
Host a session (organizer)   Varies by browser  
Be promoted to co-organizer     Varies by device
Record a session  
Cloud recording only
 
Audio
Connect via mic and speakers (VoIP)   Varies by browser  
Connect via telephone (PSTN)     Cellular plan required
Be muted upon joining      
Screen and content sharing
View the Presenter's screen      
Share your screen  

Varies by browser

Varies by device
Share multiple screens      
Share screen in "screen clean" mode      
Share an application  

Varies by browser

 
Share a video      
Share a real whiteboard      
Share content from a virtual whiteboard     Varies by device
Share content from the cloud     Varies by device
Webcams (HDFaces)
Share your own webcam  

Varies by browser

Varies by device
View shared webcams  

Varies by browser

Varies by device
Hide webcams     Varies by device
Features and tools
Chat with others      
Take keyboard and mouse control      
Use drawing tools Varies by operating system