Polycom SoundStation IP 5000

Quickstart

Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

Tip: Did you know there’s a GoTo app? You can access your calls, meetings, and messaging anywhere, on any device. Download the GoTo app now!

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

Press the Forward softkey.
Select the desired forwarding type:
- Always: Forwards all incoming calls.
- No Answer: Forwards all unanswered incoming calls.
- Busy: Forwards calls that arrive when you're already in a call.
Enter the internal extension or external number to which calls will be forwarded.
If you selected No Answer, enter how many rings to wait before forwarding.
Press the Enable softkey (to disable call forwarding, press the Disable softkey).

Tip: While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Press the Menu key.
Select Features > Do Not Disturb to enable/disable.

Voicemail Access

Check your voicemail from your phone.

Dial *99.
Dial your password (default 0000).
Download your Voicemail Menu Guide.

Speed Dial

This device does not support this feature.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

While on an active call, press the Confrnc softkey.
Dial the internal extension or external number to add to the conference.
Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
Press Confrnc again.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

While on an active call, press the Trnsfer softkey.
Dial the transfer destination (internal extension or external number).
Speak to the destination party.
Press Trnsfer again.

Blind Transfer

Transfer a call to another party without speaking to them first.

While on an active call, press the Trnsfer softkey.
Select Blind.
Dial the transfer destination (internal extension or external number).

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

Press the Hold softkey.
Press the Resume softkey to retrieve the call.

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

Press the Menu key.
Select Settings > Basic > Ring Type.
If there are multiple lines assigned to the device, select the line you wish to modify.
Highlight the desired ringtone (press the Play softkey to sample ringtones).
Press the Save softkey.

Note: This device supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

Note:

To presence monitor, a system admin must enable this feature on your phone.
The lines that you wish to monitor must be added to your Buddy List by enabling Watch Buddy for each contact.

Supported Features

Call Handling Features

Warm Transfer
Blind Transfer
Do Not Disturb (DND)
Call Forward All
Call Forward Busy
Call Forward No Answer
Intercom (* + ext)
Hold
Multi-way Calling
Call Waiting
On-hook Dialing
Speakerphone

User Interface Features

Call Logs
LDAP Directory
On Device Directory
Adjustable Ringer Volume
Resync
Ring Tone Permanence

Feature Keys

2 SIP Accounts
Mute Button

Display

Black & White Display
Message Waiting Indicator (MWI)
Busy Lamp Field (BLF)
Caller ID (CID)
Time/Date Display
On-Screen Message Display

Network & Provisioning

On Device Ethernet (PoE)
Polycom Multicast

Provisioning

Before you begin:

Verify you have created a device profile.
Verify you have assigned the phone's MAC address to the device profile.
Verify you have properly plugged in the phone.

From the Phone Menu

Learn how to provision your phone from the phone menu.

Press the Menu key.
Select Settings > Advanced.
Enter your Device Admin Password.
Tip:
- To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
- The password may also be the default password, 456.
Select Admin Settings > Network Configuration.
Select Provisioning Server.

Enter the following settings:

Option	Description
Server Type	HTTP
Server Address	`‹domain›.onjive.com/p` Note: Replace `‹domain›` with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
Server Users	Clear this field (asterisks may still appear)
Server Password	Clear this field (asterisks may still appear)

Select Exit > Exit > Save Config.

What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

Press the Menu button.
Select Settings > Advanced.
Enter 8647 for the password. If this does not work, try 456 or contact Customer Support for assistance.
Select Admin Settings > Reset to Defaults > Reset to Factory > Yes.
Result: The phone will automatically reboot.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
From Hardware > Reset Secure Provisioning, click Reset.