HELP FILE

Customize your line with a personalized dial plan (Find Me/Follow Me) that routes incoming calls however you want. Add multiple ring steps and redirect callers to various destinations like your cell phone or a colleague's extension.

Incoming calls are routed through your Find Me/Follow Me settings when your line is directly dialed, a call is transferred to your line, or your line is used in a Line & Voicemail node. However, these settings are overridden on a per-call basis when your line is used in a Simple Dial node or another user’s Find Me/Follow Me ring step.
  1. Click GoToConnect Settings Icon in the left sidebar and then choose Settings.
  2. From Find me follow me, customize the following:
    Option Description
    Ring Step Defines which extension(s) and number(s) to ring when someone calls your line. You can set up your line to ring more than one phone simultaneously by adding multiple numbers to a ring step or in sequence by creating multiple ring steps.
    Note: If you have Block Caller ID enabled on the phone number routed to your line, your External Caller ID will continue to be blocked as the call is routed to other ring step destinations.
    Confirm Pickup Gives you the option to dial 1 to accept an incoming call or 2 to send it to voicemail.
    Tip: Confirm pickup is helpful when you have an external phone number in a ring step as it can interrupt your dial plan. For example, when a cell phone is turned off, calls go straight to the cell phone's voicemail box. Without confirm pickup, the voicemail would answer the call and prematurely end the ring step. Enabling confirm pickup allows the call to re-route back to the next ring step or your business voicemail box.
    Pass–through Caller ID Controls which caller ID is displayed for ring steps that include external numbers.
    • When enabled, the caller ID of the original caller is displayed.
    • When disabled, your line's External Caller ID is displayed.
    Ring Time Defines the number of seconds the call rings before advancing to the next ring step.
    No answer, send to Defines what happens if you never answer the call.
    • Voicemail: Sends the caller to your line's voicemail.
    • Internal: Sends the caller to a specified internal extension.
    • External: Sends the caller to a specified external number.
    • Transferer: If the call was transferred to the line, returns the call to the party that initiated the transfer. If the call was not transferred to the line, it hangs up on the caller.
    • Hang up: Hangs up on the caller.
    If calls fail, send to Defines what happens if the call fails, like in the case of an internet or power outage.
    • (Unspecified): Follows the No answer, send to ring step.
    • Internal: Sends the caller to a specified internal extension.
      Note: To avoid routing calls to another device that is also affected by the same outage, we recommend using failover to an internal extension only if you have multiple locations on the same system (e.g., an office in Chicago and Dallas).
    • External Number: Sends the caller to a specified external number.