HELP FILE

How do I record a voicemail greeting?

Create more personal messages for your callers when you're unavailable.

  1. Press the voicemail button on your phone or dial *99 to access the voicemail menu.
  2. Press 0 for Mailbox Options.
  3. Record the desired greeting type:
    Setting Description
    Press 1 to record an Unavailable Message This is the default and most common greeting used for a voicemail box.
    Press 2 to record a Busy Message This alternate greeting can be recorded for system admins to use in a dial plan.
    Press 3 to record a Name This greeting plays the recorded name followed by an automated message (only plays if no unavailable message exists).
    Press 4 to record a Temporary Message This alternate greeting can be recorded for system admins to use in a dial plan. Once recorded, this message overrides any other voicemail greetings. In order to remove a temporary message, it must be deleted.
    Setting Description
    Press 1 to record an Unavailable Message This is the default and most common greeting used for a voicemail box.
    Press 2 to record a Busy Message This alternate greeting can be recorded for system admins to use in a dial plan.
    Press 3 to record a Name This greeting plays the recorded name followed by an automated message (only plays if no unavailable message exists).
    Press 4 to record a Temporary Message This alternate greeting can be recorded for system admins to use in a dial plan. Once recorded, this message overrides any other voicemail greetings. In order to remove a temporary message, it must be deleted.
  4. Follow the voice prompts to accept, review, or re-record the recording.

    Tip: To delete a temporary message, dial *98 or *99 to access the voicemail menu. Press 0 for Mailbox Options, 4 for Record Temporary Message, and then 2 to Delete Temporary Message. If you are a system admin, you can also delete these directly from the admin portal.