HELP FILE

Aastra 6739i

Quickstart

Learn how to do the most common functions on your phone.

Tip: For a more in-depth look at your phone, please see the manufacturer's user's manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press the Services key.
  2. Tap Call Fwd.
  3. Tap On for the desired call forward mode.
    • All: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you're already in a call.
  4. Enter the internal extension or external number to which calls will be forwarded.
  5. If you selected No Answer, enter how many rings to wait before forwarding.
  6. Tap to exit the menu.

    Note: When call forwarding is set, will display at the top of the home screen.

To disable call forwarding, turn Off the call forward mode.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Calls are not logged in your missed calls.
  1. Press the Services key.
  2. Tap DND to enable/disable.
  3. Tap to exit the menu.

    Note: When DND is enabled, will appear at the top of the home screen.

Voicemail Access

Check your voicemail from your phone.

  1. Press .
  2. Dial your password (default 0000).

    Voicemail Menu Guide

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

  1. Tap and hold down a line appearance.
  2. Enter the name and number.
  3. Tap Save.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press .
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press again.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press .
  2. Dial the internal extension or external number.
  3. Speak with the destination party.
  4. Press again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press .
  2. Dial the internal extension or external number.
  3. Press before the destination party answers.

    Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Tap Hold.
  2. Press the Line key to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press the Services key.
  2. Select Audio > Ring Tone.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. Select the desired ringtone (highlight to sample ringtones).

    Note: This device supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On Hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • Call Logs
  • Bluetooth
  • On Device Directory
  • Electronic Hook Switch (EHS)

Feature Keys

  • 9 SIP Accounts
  • Dedicated Line Keys
  • 55 Virtual Upper Multifunction Keys (supports line assignments)
  • 3 Physical Line Keys
  • Mute Button
  • Voicemail button
  • On Device Speed Dial Edit

Display

  • Touch Screen Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Busy Lamp (BLF)
  • Time/Date Display (does not support Arizona Timezone)
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • Web Interface Provisionable
  • PC Connection

Hardware

  • Sidecar w/36 Programmable Keys (supports line assignments)
  • Up to 3 Sidecars
  • Wired Headset

Provisioning

  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.
  1. Press the Options key.
  2. Select Status > Network and then write down the phone's IP Address.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  4. Log in as an Admin with the password 22222.

    Note: If this password is not accepted, contact Customer Support for assistance.

  5. Go to Configuration Server and define the following settings:
    Option Description
    Download Protocol HTTP
    HTTP Server ‹domain›.onjive.com
    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).
    HTTP Path ‹domain›/p
    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).
    Mode Both
  6. Select Save Settings > Reset > Restart.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

  1. Log in at https://my.jive.com/pbx.
  2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
  3. From Hardware > Reset Secure Provisioning, click Reset.