HELP FILE

Jive is now GoTo Connect!

This report displays queue usage as it relates to pricing for Contact Center. It displays your month to date usage as well as your average monthly usage so that you can evaluate available pricing tiers. Charges are only applied for the time a call spends unattended in a queue and the time the attended contact spends with an agent. There are no charges for wrap time or calls that did not originate within a queue.