Set Up Shared Inbox with Facebook Messenger (Customer Engagement)
Connect your Shared Inbox to Facebook Messenger to reach more customers, gather rich data for analysis and growth, and optimize performance by enabling conversations to be handled in one central place.
Before you begin: You must be
set up as a user and be assigned the
admin role. Make sure you have a
Facebook account with at least one business page. Visit
https://www.facebook.com/help if you need help with your account setup, login, or pages
What to do next: Ensure your agents know how to use the
shared inbox to respond to incoming Facebook messenger inquires.