Poly Edge B Series
Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
Call Forwarding
Automatically forward incoming calls to an internal extension or external number.
- Select Home.
- Select Preferences and then select the desired forwarding type:
- Call Fwd Unconditional: Forwards all incoming calls.
- Call Fwd Busy: Forwards all unanswered incoming calls or all calls that arrive when you're already in a call.
- Press the Edit softkey.
- Press Enter to set the call forward option to Enabled.
- Enter the call forward number in the Destination Number field and then press Enter to cycle through the list of voice services.
- If you selected the No Answer forwarding type, press Enter to set the number of times the phone rings before forwarding the call.
- Select Home to exit Preferences and confirm your changes.
Do Not Disturb (DND)
Stop your phone from ringing and send all incoming calls directly to voicemail.
- From Home, select .
- Use the softkeys to enable/disable.
- Select Home to exit Preferences and save your changes.
Voicemail Access
Check your voicemail from your phone.
Speed Dial
Assign regularly dialed numbers to additional line keys on your phone.
- Select
.
- To add a new contact, select an empty speed dial entry and then press the Edit softkey.
- To edit an existing contact, select the desired contact and then press the Edit softkey.
- To delete an existing contact, select the desired contact and then press the Clear softkey.
- If you selected Add, enter the Name and the internal extension or external number in the Contact field.
- Press the Save softkey.
3-Way Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
- While on an active call, press the Hold softkey.
- Dial the internal extension or external number to add to the conference.
- Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
- Highlight the call on hold from the Calls screen and then press Add to Confr.
Transfer A Call
Warm Transfer
Place a current call on hold and speak with the destination party before transferring the call.
Hold
Place a call on hold while you take some time to look up an answer to a question or answer another call.
Modify Ringtone
Choose a new ringtone for your phone or assign a different ringtone to each of your lines.
Presence Monitoring
Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.
- To presence monitor, a system admin must enable this feature on your phone.
- The lines you want to presence monitor must be speed dial assignments on your phone.
Accessories
Headsets
See compatible headsets.
Supported Features
Learn about the features we support for the Poly B series phones below. All standard features and buttons, such as stutter tone, reject calls, directories, call waiting, secure provisioning, and Polycom multicast are included (though not listed here).
Features | Phone Models | ||
---|---|---|---|
B10 | B20 | B30 | |
Lines | 6 | 6 | 6 |
Display | Black & White, non-touch | Black & White, non-touch | Black & White, non-touch |
Accessibility | TTS, larger text UI, high contrast + color filter | TTS, larger text UI, high contrast + color filter | TTS, larger text UI, high contrast + color filter |
Bluetooth | - | - | - |
PoE capable | - | ✓ | ✓ |
Gigabit port | ✓ | ✓ | ✓ |
USB plugs | - | - | - |
Headset support | Wired | Wired | Wired |
Sidecar support | - | - | - |
WiFi support | - | - | - |
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Web UI
Learn how to provision your phone from the web UI.
Factory Reset
Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.