HELP FILE

How do I see where a call queue is being used?

    See all devices and call flows using a particular call queue so that you can see what’s being used on your system and what can be deleted.
    Before you begin: You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions.
    1. Sign in to our GoTo desktop/web app.
    2. From Call Queues and Contact Center > Call Queues, select the call queue you want to see the usage of.
    3. See Associated Resources for details.