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How do I create a dial by name directory?

Create a dial by name directory to allow your callers to reach an extension without knowing it from memory.
Your system comes ready with an internal directory (includes all extensions) that is assigned as the default directory. You can edit this directory or create a new default directory that internal users can access by dialing *11.

  1. Sign in to GoTo Admin.
  2. Select Phone system in the left navigation menu and then from the Utilities section, select Directories.
  3. Select Add directory on the top-right and choose Dial by name from the drop-down list.
  4. Enter a Name for the dial by name directory.
  5. Select Save and then choose the new dial by name directory to configure its settings.
    Note: You can configure the settings to include all extensions, or select specific ones to be included or excluded in the directory.
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Article last updated: 16 May, 2023